Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Stroup

Elizabethtown,PA

Summary

I had started my career in automotive at the bottom doing oil changes and tires. Quickly I made my way up to technician preforming more advanced repairs. To name a few, engine, suspension, steering and brake repairs. Once I had the opportunity to move up in a different position I accepted the offer. From then on I achieved significant customer satisfaction and sales targets at Wissler Motors by leveraging expertise in preventative maintenance and exceptional customer service skills. Excelled in a fast-paced environment, surpassing monthly goals through effective upselling and fostering trust with detailed vehicle care and maintenance advice. Demonstrated leadership and mechanical repair abilities, contributing to team success and client loyalty.

Overview

1
1
year of professional experience

Work History

Service Advisor

Wissler Motors
08.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Automotive Technician

Wissler Motors
08.2023 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

Education

Certificate - Automotive Repair

Lancaster Career And Technology Center
Willow Street, PA
06.2023

Skills

  • Preventative maintenance
  • Basic diagnostic skills
  • Mechanical repair
  • Basic electrical repair
  • Customer service
  • Sales experience
  • Basic leadership skills

Timeline

Service Advisor

Wissler Motors
08.2023 - Current

Automotive Technician

Wissler Motors
08.2023 - Current

Certificate - Automotive Repair

Lancaster Career And Technology Center
Christopher Stroup