Christopher Suarez
Austin,TX
Summary
Results-oriented Field Technician with a strong record at ITC Service Group Inc., recognized for enhancing system performance through precise troubleshooting and impactful customer training. Demonstrated expertise in Python programming and equipment installation, contributing to significant service efficiencies while fostering effective teamwork. Proven leadership skills in dynamic environments ensure consistent delivery of high-quality technical analysis and support.
Overview
3
3
years of professional experience
Work History
Field Technician
ITC Service Group Inc.
Austin, TX
07.2024 - Current
- Diagnosed system issues by running tests, troubleshooting hardware and software problems and replacing defective components.
- Instructed and trained customers on usage and operation to improve equipment performance.
- Analyzed field data to identify trends and anomalies for further investigation.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Created detailed reports documenting all work performed onsite including labor, materials and expenses incurred during service calls.
- Drove company vehicles to and from customer locations to perform field maintenance.
- Utilized data logging and analysis software to compile and interpret field data.
- Installed and troubleshooted field instrumentation and monitoring devices.
Warehouse Associate
Amazon
Pflugerville, TX
12.2023 - 07.2024
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Received deliveries, scanned packages, and updated orders in internal database.
- Performed cycle counts to ensure accuracy of inventory levels.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Pack
FedEx
Pflugerville, TX
09.2023 - 07.2024
- Organized packages according to type, size, destination, and other specifications.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Loaded and unloaded delivery vehicles efficiently, ensuring timely distribution of packages.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Assisted in the training of new package handlers on proper procedures and safety practices.
Server
Olla Cocina
San Jose , CA
03.2022 - 07.2023
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Education
High School Diploma -
Abraham Linconl
San Jose, CA06-2021
Some College (No Degree) - Certificate LAN Administrator
Austin Community College
Austin, TXSkills
- Cable Handling Expertise
- Python Development
- Equipment installation
- Technical analysis
- Excel Efficiency
- Resource Efficiency
- Effective communication skills
- Collaborative team work
- Team leadership
Languages
Spanish
Full Professional
English
Professional
Accomplishments
- MVP at ITC Service Group.
- Best Package Handler of the month at Fedex
Timeline
Field Technician
ITC Service Group Inc.
07.2024 - Current
Warehouse Associate
Amazon
12.2023 - 07.2024
Pack
FedEx
09.2023 - 07.2024
Server
Olla Cocina
03.2022 - 07.2023
High School Diploma -
Abraham Linconl
Some College (No Degree) - Certificate LAN Administrator
Austin Community College
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