Christopher Thacker
Katy,TX
Summary
Dynamic Senior Loan Officer with a proven track record at Rocket Mortgage FieldHouse, excelling in relationship building and financial advising. Adept at processing complex loan applications and ensuring compliance, I leverage my strong communication skills to foster successful outcomes and drive branch profitability. Committed to delivering exceptional customer service and industry expertise.
Overview
9
9
years of professional experience
Work History
Senior Loan Officer
Rocket Mortgage FieldHouse
Detroit, MI
10.2023 - Current
- Provided guidance to customers regarding loan products, eligibility requirements, application processes, documentation requirements.
- Researched potential new markets for loan product sales opportunities.
- Evaluated all relevant documents associated with each loan application prior to submission for approval.
- Attended networking events and conferences in order to build relationships within the industry.
- Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
- Resolved concerns and answered questions for parties involved with each transaction to promote successful outcomes.
Branch Manager
Caliber Home Loans
Houston, Texas
09.2016 - 03.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
Education
High School Diploma -
Hastings High School
Houston, TX03.1985
Skills
- Interviewing and Hiring
- Relationship Building and Management
- Banking Products and Services
- Customer Service
- Sales Professional
- Financial Advising
- Loan Documentation
- Friendly
- Verbal/Written Communication
- Proficient in UW software
Education and Training
other
Timeline
Senior Loan Officer
Rocket Mortgage FieldHouse
10.2023 - Current
Branch Manager
Caliber Home Loans
09.2016 - 03.2022
High School Diploma -
Hastings High School
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