Christopher Thomas
Columbus
Summary
Dynamic professional with a proven track record at Optum/UHG, excelling in customer service, problem solving, and data analysis. Adept at fostering relationships and providing tailored solutions, I leverage strong communication skills and project management expertise to enhance operational efficiency and drive results in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Pharmacy Benefit Customer Service
Optum/UHG
10.2017 - Current
- Process and assist clients with Workers Compensation medication processing.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Online Branch Banker Servicing
Chase Bank
04.2009 - 06.2015
- Provided online technical support to branch bankers and customers.
- Developed and maintained customer relationships, providing tailored financial solutions to meet individual needs.
- Mentored junior staff/new associates on banking products, services, and operational procedures.
- Analyzed customer/banker transactions to identify potential online fraud and implemented preventive measures.
Shipping and Receiving Clerk
The Burrows Company
02.1995 - 01.2009
- Assisted with incoming and outgoing shipments to ensure timely delivery.
- Applied inventory levels using warehouse management systems for accurate stock tracking.
- Inspected shipments for quality assurance, identifying discrepancies and resolving issues promptly.
- Trained new staff on shipping protocols, machine operation, and safety regulations to enhance operational efficiency.
- Employee/Management Liason for general operating procedures.
Education
High School Diploma - General Studies
Ridgedale High School
Marion, OH06.1991
Graphic Arts
Tri-Rivers Vocational School
Marion, OH06.1991
Skills
- Active public speaker
- Motivation specialist
- Customer service
- Data analysis
- Project management
- Technical support
- Flexible training conditions
Timeline
Pharmacy Benefit Customer Service
Optum/UHG
10.2017 - Current
Online Branch Banker Servicing
Chase Bank
04.2009 - 06.2015
Shipping and Receiving Clerk
The Burrows Company
02.1995 - 01.2009
High School Diploma - General Studies
Ridgedale High School
Graphic Arts
Tri-Rivers Vocational School