Summary
Overview
Work History
Education
Skills
Timeline
Christopher Thompson

Christopher Thompson

Orange Park

Summary

Results-focused professional with extensive experience in sales and customer service excellence. Known for strong negotiation skills and the ability to lead teams toward achieving record sales and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Trade Up Manager

Hanania Subaru
JACKSONVILLE
09.2023 - 02.2025
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Conducted market research to identify trends and opportunities for new vehicle sales.
  • Implemented customer service protocols and addressed customer inquiries to enhance retention and drive new vehicle sales.
  • Achieved record numbers for service customers exchanging old Subarus for new ones.

Finance & Insurance Manager

Hanania Subaru
JACKSONVILLE
10.2021 - 08.2023
  • Assisted customers in making informed decisions about loan options and service contract selections based on individual needs.
  • Assisted customers in evaluating options for backend products and services.
  • Maintained organization-wide protocols ensuring clean paper and no CIT's longer than 6 days with an average of $1,500 PVR.

Sales & Leasing Associate

Hanania Subaru
JACKSONVILLE
06.2018 - 08.2021
  • Collaborated with customers to select appropriate vehicles, reinforcing customer satisfaction and loyalty.
  • Demonstrated vehicle features to clients, highlighting unique selling points and benefits to enhance customer understanding and satisfaction.
  • Secured and finalized deals with minimal oversight.
  • Salesman of the month 37 times.

Sales Associate

Autonation Ford
JACKSONVILLE
02.2018 - 05.2018
  • Supported customers in discovering vehicles tailored to preferences and financial plans, clarified concerns, and shared expert product advice.
  • Greeted customers and provided exceptional customer service.
  • Provided excellent customer service to enhance shopping experience.
  • Achieved consistent monthly sales of 15 vehicles

Education

Master of Arts - Divinity

Asbury Theological Seminary, Orlando, FL
05-2015

Bachelor of Science - Communications

Southern Christian University, Mobile, AL
05-2001

Some College (No Degree) - Finance & Insurance

JM&A F&I School, West Palm Beach, FL

Skills

  • Sales techniques
  • Verbal and written communication
  • Team leadership
  • Negotiation
  • Goal setting
  • Staff management

Timeline

Trade Up Manager - Hanania Subaru
09.2023 - 02.2025
Finance & Insurance Manager - Hanania Subaru
10.2021 - 08.2023
Sales & Leasing Associate - Hanania Subaru
06.2018 - 08.2021
Sales Associate - Autonation Ford
02.2018 - 05.2018
Asbury Theological Seminary - Master of Arts, Divinity
Southern Christian University - Bachelor of Science, Communications
JM&A F&I School - Some College (No Degree), Finance & Insurance
Christopher Thompson