CHRISTOPHER THOMPSON
Customer Service Representative
Apopka,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Chris Cuts Lawncare
Apopka, Florida
11.2020 - Current
- Market lawn care services and coordinate client appointments.
- Provide contracted services and ensure customer satisfaction.
- Manage business finances and maintain equipment.
- Increased sales by 10%.
Operations Analyst II
SUNTRUST BANK, INC
Orlando, Florida
09.2018 - 11.2020
- Review and compare external client and vendor (FIS) consolidated payment files for discrepancies and facilitate reconciliation.
- First point of contact for external client issues as related to consolidated payment files.
- Manage and coordinate electronic organization and filing of documentation in the SharePoint system.
- Managed over 100 email requests from both internal and external clients.
Client Technical Support Rep II
FISERV
Lake Mary, Florida
07.2017 - 09.2018
- Answer incoming calls and inquiries from customers, sales and account support to resolve customer questions and concerns.
- Provide accurate information and quality customer service.
- Research customer inquiries utilizing company resources and documenting customer's conversations, information, questions, corrective action/answers, and product orders in the tracking application.
- Managed case load of 50 plus requests at any given time.
Operations Analyst
SUNTRUST BANK, INC
Orlando, Florida
01.2014 - 01.2015
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues. Resulted in a 20% increase in positive customer satisfaction surveys.
Private Wealth Management Specialist
SUNTRUST BANK, INC
Orlando, Florida
01.2004 - 01.2014
- Expertly processed daily routine customer banking activities, settled account disputes and presented them with new products and deals.
- Identified and resolved fraudulent charges made to client accounts.
- Assisted 70 plus clients per day with business and personal credit card maintenance including open and close of cards, fraud assistance, provisional credit, special handling requests for alternate addresses and expediting of services.
Education
Bachelor's degree - Business Administration
Nova Southeastern University
Fort Lauderdale, FL05-2014
Skills
Teamwork and collaboration
Reliable and dependable
Multitasking Abilities
Decision-making
Time management
Remote work discipline
Timeline
Customer Service Representative
Chris Cuts Lawncare
11.2020 - Current
Operations Analyst II
SUNTRUST BANK, INC
09.2018 - 11.2020
Client Technical Support Rep II
FISERV
07.2017 - 09.2018
Operations Analyst
SUNTRUST BANK, INC
01.2014 - 01.2015
Private Wealth Management Specialist
SUNTRUST BANK, INC
01.2004 - 01.2014
Bachelor's degree - Business Administration
Nova Southeastern University
Career Note
Career break taken for health reasons, situation has been successfully managed and I am ready to re-enter the workforce full-time.