Christopher Thompson
Fort Payne ,AL
Summary
Retail operations leader with 10+ years of progressive management in high-volume, multi-department environments. Led teams of 15–20+ associates to improve sales, profit performance, and customer satisfaction. Delivered store turnaround results, earning district profit and customer satisfaction awards. Ranked top 5 company-wide for live plant sales.
Overview
14
14
years of professional experience
Work History
Upholstery Technician
Rainsville Church Pew Company
07.2025 - 07.2026
- Reupholstered church pews, ensuring high-quality craftsmanship and attention to detail.
- Collaborated with team to select appropriate materials for diverse upholstery projects.
- Diagnosed and repaired damaged furniture components, enhancing durability and functionality.
Store Manager
Tractor Supply Co.
02.2021 - 07.2025
- Led all aspects of store operations for a high-volume retail location, managing 15–20 associates while consistently exceeding sales, profit, and customer satisfaction goals.
- Turned around underperforming store, driving performance from Bottom 5 to Top 3 in the district for overall sales and customer engagement within one year.
- Earned District Profit Award and Customer Satisfaction Award through disciplined labor control, shrink reduction, and service excellence.
- Ranked Top 5 in the company (2024) for live plant sales, outperforming hundreds of locations through strategic merchandising, seasonal planning, and team training.
- Improved customer engagement metrics and repeat business by strengthening service standards, coaching frontline staff, and resolving escalated customer concerns.
- Executed corporate initiatives, seasonal resets, and promotional programs to maximize revenue during peak agricultural and seasonal cycles.
- Maintained strong inventory accuracy and loss-prevention controls, contributing to improved profitability and operational efficiency.
- Partnered with District Leadership to implement best practices, mentor peers, and align store strategy with company objectives.
- Ensured full compliance with safety, cash handling, and operational standards while maintaining a clean, customer-ready store environment.
Assistant Store Manager
Tractor Supply Co.
03.2019 - 02.2021
- Led all aspects of store operations for a high-volume retail location, managing 15–20 associates while consistently exceeding sales, profit, and customer satisfaction goals.
- Turned around underperforming store, driving performance from Bottom 5 to Top 3 in the district for overall sales and customer engagement within one year.
- Earned District Profit Award and Customer Satisfaction Award through disciplined labor control, shrink reduction, and service excellence.
- Ranked Top 5 in the company (2024) for live plant sales, outperforming hundreds of locations through strategic merchandising, seasonal planning, and team training.
- Improved customer engagement metrics and repeat business by strengthening service standards, coaching frontline staff, and resolving escalated customer concerns.
- Executed corporate initiatives, seasonal resets, and promotional programs to maximize revenue during peak agricultural and seasonal cycles.
- Maintained strong inventory accuracy and loss-prevention controls, contributing to improved profitability and operational efficiency.
- Partnered with District Leadership to implement best practices, mentor peers, and align store strategy with company objectives.
- Ensured full compliance with safety, cash handling, and operational standards while maintaining a clean, customer-ready store environment.
Zone Manager – Fresh Departments
Walmart Supercenter
10.2012 - 03.2019
- Oversaw daily operations for fresh departments including Produce, Meat, Bakery, and Deli, ensuring product quality, food safety, and merchandising standards were consistently met.
- Led and supervised department managers and associates, providing coaching, performance feedback, and operational direction across multiple fresh areas.
- Drove sales growth, shrink reduction, and inventory accuracy through effective replenishment, rotation, and freshness standards.
- Ensured strict compliance with food safety, sanitation, and temperature control standards, maintaining strong audit and inspection results.
- Executed corporate initiatives, seasonal transitions, and promotional displays to maximize sales and customer satisfaction.
- Addressed escalated customer concerns, ensuring a positive shopping experience and high service standards in fresh departments.
- Monitored labor plans, scheduling, and productivity to balance staffing needs with budget expectations.
Education
High School Diploma -
Valley Head High School
Valley Head, AL05-2005
Skills
- Retail Operations Management
- Store & Multi-Department Leadership
- Team Building, Coaching & Development
- Sales Growth & Performance Improvement
- Customer Experience & Engagement
- Inventory Management & Replenishment
- Shrink Reduction & Loss Prevention
- Merchandising & Seasonal Resets
- Labor Planning, Scheduling & Payroll Control
- Profit & Expense Management (P&L Support)
- Food Safety & Fresh Standards Compliance
- Safety, OSHA & Operational Compliance
- KPI Analysis & Reporting
- Conflict Resolution & Escalated Customer Care
- Training, Onboarding & Succession Planning
Education and Training
other
Timeline
Upholstery Technician
Rainsville Church Pew Company
07.2025 - 07.2026
Store Manager
Tractor Supply Co.
02.2021 - 07.2025
Assistant Store Manager
Tractor Supply Co.
03.2019 - 02.2021
Zone Manager – Fresh Departments
Walmart Supercenter
10.2012 - 03.2019
High School Diploma -
Valley Head High School