CHRISTOPHER THOMPSON
SUNTRUST BANK, INC
Apopka,FL
Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementWork from home optionSummary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
17
years of professional experience
Work History
Operations Analyst II
2 Years 2 Months- Reviewed and compared external client and vendor (FIS) consolidated payment files to identify discrepancies, enabling timely reconciliation and ensuring accurate financial reporting.
- Acted as primary contact for external clients, resolving issues with consolidated payment files to improve client satisfaction.
- Handled over 100 email requests from internal and external clients, prioritizing responses to ensure effective communication.
- Processed over 100 email requests from internal and external clients, prioritizing responses to support efficient communication.
Client Technical Support Rep II
8 Months- Managed case load of over 50 customer requests, ensuring prompt responses and effective resolutions to improve customer experience.
- Coordinated timely resolution of customer requests, addressing over 50 inquiries simultaneously to enhance customer satisfaction.
- Delivered accurate information and exceptional customer service to enhance customer satisfaction.
- Answered incoming calls and inquiries from customers, sales, and account support, resolving questions and concerns to maintain high service standards.
Operations Analyst
3 Years 6 Months- Managed multiple projects simultaneously, delivering results on time while upholding high-quality standards.
- Strengthened cross-department communication, facilitating timely information flow and accelerating decision-making.
- Improved team productivity by implementing workflow strategies and optimizing time management techniques.
- Enhanced team productivity through implementation of streamlined workflow strategies and effective time management techniques.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues. Resulted in a 20% increase in positive customer satisfaction surveys.
Private Wealth Management Specialist
10 Years 6 Months- Supported 70+ clients daily with business and personal credit card maintenance.
- Processed card openings, closures, fraud support, provisional credit, and expedited service requests.
- Prepared management reports for banking leadership and department review.
- Monitored compliance procedures for deposit services and internal controls.
- Resolved customer complaints quickly and efficiently while maintaining a high level of professionalism.
- Handled daily banking tasks, resolved account disputes, and offered new products to improve client satisfaction.
Education
Bachelor of Science - Business Administration
- Dean's List (Fall of 2010)
Skills
Financial analysis
Project coordination
Process optimization
Microsoft Excel
Data analysis
Decision-making
Time management
Customer service
Client relationship management
Client communication
Virtual collaboration
Attention to detail
Problem resolution
Analytical and critical thinking
Teamwork and collaboration
Interpersonal communication
Timeline
Operations Analyst II
SUNTRUST BANK, INC
09.2018 - 11.2020
Client Technical Support Rep II
FISERV
01.2018 - 09.2018
Operations Analyst
SUNTRUST BANK, INC
07.2014 - 01.2018
Private Wealth Management Specialist
SUNTRUST BANK, INC
01.2004 - 07.2014
Nova Southeastern University
Bachelor of Science from Business Administration