Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
Operations Analyst IIWork Type
Full TimeLocation Preference
On-SiteHybridLocation: Detroit , MI, USDetroit, MI
Open to relocation: Yes
Open To Work
Michael Moore
Detroit ,MI
Work Preference
Summary
Results-oriented Operations Analyst specializing in data analysis and process optimization. Expertise in resolving cash letter discrepancies and enhancing banking transactions through effective communication and collaboration. Proven skills in identifying operational risks and implementing automation strategies to drive efficiency. Committed to leveraging analytical insights to streamline operations and support strategic business improvements.
Overview
40
40
years of professional experience
Work History
Operations Analyst II
Comerica Bank
Detroit, MI
06.1986 - Current
- Identified and communicated potential issues affecting production and department processes, collaborating with team members and management to develop effective resolution strategies.
- Successfully led a team as a Workflow Leader for the Research Back Log Team to recover bank funds to avoid potential losses.
- Performed data analysis to identify opportunities for streamlining processes through automation.
- Conducted root cause analysis to resolve operational issues effectively.
- Troubleshot operational systems issues, providing technical assistance to ensure smooth functionality.
- Maintained accurate records of all transactions related to operational activities to support compliance and reporting.
- Monitored key performance indicators to ensure compliance with company standards.
- Developed reports using advanced Excel functions for management review.
- Generated regular reports summarizing the status of ongoing projects or initiatives.
- Facilitated training sessions for new team members on operational procedures.
- Developed training materials for staff members on operational procedures.
- Identified areas of risk exposure related to operations activities and developed mitigation strategies.
- Created detailed documentation outlining procedures for all operations-related activities.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Prior to this position I was also the Workflow Leader in the Lockbox Dept where I led a team that processed check payments by mail, and I was also a Workflow Leader in the Photo Retrieval Dept.
Education
High School -
Detroit Western International High School
Detroit, Mi1 Year of Collage -
Southern University
Baton Rouge, LASkills
- Risk assessment
- Data analysis
- Reporting
- Process improvement
- Workflow management
- Transaction processing
- Payment processing
- Document processing
- Performance tracking
- Problem analysis
- Statistical methods
- Scenario analysis
- Process updates
- Excel
- Microsoft SharePoint
- Analytical skills
- Problem analysis
- Research
- Project coordination
- Detail orientation
- Quality assurance
- Team leadership
- Team collaboration
- Time management
- Organizational skills
- Communication skills
- Effective communication
- Interpersonal skills
- Problem solving
- Problem analysis
- Time management
- Reliability
- Professionalism
- Problem solving
- Organizational skills
- Quality assurance
References
Available upon request
Leadership Experience
- Workflow Leader, Research Back Log Team, Successfully led a team to recover bank funds to avoid potential losses.
- Workflow Leader, Lockbox Dept, Lead a team that processed check payments by mail.
- Workflow Leader, Photo Retrieval Dept
Work Preference
Job Search Status
Open to workDesired Job Title
Operations Analyst IISalary Range
$45000/yr - $200000/yrCommunication Skills
Ability to effectively identify and communicate any problems that will affect production or department processes and I am willing to help team members problem solve and often meet with the management team to discuss helpful resolution methods for our department functions and processes.
Timeline
Operations Analyst II
Comerica Bank
06.1986 - Current
High School -
Detroit Western International High School
1 Year of Collage -
Southern University