Joycelynn Elliott
La Puente,CA
Summary
Strategic Senior Security Operations Center (SOC) Analyst II with over 15 years in threat detection and incident response. Expertise in enhancing security protocols, streamlining operations, and mitigating risks through effective incident analysis. Skilled in coordinating large-scale security operations and providing actionable intelligence to leadership. Proven success in optimizing workflows and improving response times while ensuring compliance in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Senior Operations SOC Analyst II / Supervisor
INTER-CON SECURITY SYSTEMS
Pasadena, California
10.2025 - Current
- Led daily SOC operations, overseeing critical incidents, escalations, and emergency response activities to ensure swift resolution.
- Managed high-priority incidents and coordinated communication with leadership during critical events.
- Provided operational leadership and guidance to analysts and field personnel as Shift Supervisor, fostering a collaborative team environment.
- Optimized security workflows and resource allocation through process improvement initiatives.
- Developed KPI dashboards that improved operational visibility and reduced incident resolution times by 20%.
- Conducted security audits and risk assessments that reduced operational vulnerabilities by 15%.
- Ensured compliance with company policies and client requirements, reinforcing adherence to security best practices.
Intelligence Support Senior Operations Analyst (Mi
Inter-Con Security Systems, Inc.
Pasadena, CA
05.2024 - 10.2025
- Delivered intelligence presentations to internal stakeholders and Fortune 50/Fortune 100 clients, enhancing decision-making with actionable insights.
- Developed intelligence reports, travel security briefings, and executive summaries for senior leadership, facilitating informed operational and strategic decisions.
- Produced strategic threat intelligence assessments supporting global security operations.
- Conducted OSINT investigations to identify emerging threats, brand risks, and reputational concerns. Informing risk mitigation strategies.
- Partnered with geographically dispersed teams to provide actionable intelligence supporting operational and geopolitical decision-making.
- Conducted due diligence investigations evaluating legal, regulatory, and reputational risks associated with business opportunities.
Lead Operations Analyst
Inter-Con Security Systems, Inc.
Pasadena, California
02.2022 - 05.2024
- Investigated security events and implemented mitigation measures resulting in a 30% reduction in response times.
- Developed intelligence-driven operational use cases to improve security protocols and risk mitigation efforts.
- Monitored enterprise security operations and coordinated security incident responses to enhance operational integrity.
- Supported workforce deployment and staffing coordination to optimize operational readiness across multiple client accounts.
- Collaborated with operations leadership to maintain mission-critical coverage and deliver service excellence.
Operations Analyst
Inter-Con Security Systems, Inc.
Pasadena, California
05.2020 - 01.2022
- Generated threat-informed recommendations derived from lessons learned and intelligence reporting to enhance operational decision-making.
- Supported operational leadership by maintaining a comprehensive common operating picture.
- Maintained situational awareness across multiple client environments and field operations.
- Coordinated emergency and non-emergency responses, documenting incidents accurately to support operational integrity.
- Monitored security technologies and escalated incidents to ensure timely resolution.
Operations Coordinator
Intercon Security Services
Pasadena, California
05.2020 - 10.2020
- Coordinated administrative and operational activities to enhance security operations.
- Facilitated employee onboarding, travel coordination, scheduling, and office administration processes.
- Streamlined communication and ensured operational continuity through targeted coordination efforts.
SOC Operations Operator
Blackstone Consulting Inc
Los Angeles, California
03.2011 - 11.2019
- Supported command center operations in fast-paced environments requiring rapid decision-making
- Coordinated emergency notifications and security incident responses to ensure timely communication and effective incident resolution.
- Served as liaison among security personnel, visitors, patients, and operational departments to facilitate clear communication and enhance operational efficiency.
- Maintained accurate logs, incident reports, and operational documentation to support incident tracking and compliance.
- Documented incidents and operational activities to ensure compliance and tracking.
Assistant Supervisor
Allied Universal Security Services
Los Angeles, California
10.2018 - 01.2019
- Coordinated daily security operations and ensured compliance with company policies.
- Supported security personnel during daily operations, ensuring effective supervision and coordination.
- Trained and mentored new security personnel on protocols and procedures.
- Coordinated incident response activities and facilitated workforce management.
- Managed communication between security teams and management to streamline incident reporting.
- Assisted in developing security strategies to enhance overall effectiveness.
- Facilitated training sessions on emergency response procedures for staff members.
- Conducted regular inspections of facilities to maintain safety standards.
- Monitored surveillance systems to detect suspicious activities or breaches.
Assistant Admin / Command Center Operator
Securitas Security Services USA
Los Angeles, California
03.2011 - 11.2018
- Supervised command center operations, ensuring effective monitoring of critical security systems.
- Coordinated emergency communication and response efforts to enhance incident resolution.
- Maintained operational awareness during high-impact incidents.
- Trained and supported security personnel while ensuring compliance with established procedures.
- Managed documentation and reporting for routine security operations to maintain compliance.
Education
High School Diploma -
Animo Inglewood Charter High School
Inglewood, CA06-2008
Some College (No Degree) - Medical Informatics
Everest College
Gardena, CASkills
- Incident management
- Threat intelligence
- Risk assessment
- Security auditing
- Process optimization
- Data analysis
- Operational leadership
- Team Leadership
- Stakeholder Management
- Strategic Decision-Making
- Executive Communication
- Change Management
- Conflict Resolution
- Cross-Functional Collaboration
- Operational Excellence
- Personnel Development
Accomplishments
- Commendation Letter
- Commendation Letter
Timeline
Senior Operations SOC Analyst II / Supervisor
INTER-CON SECURITY SYSTEMS
10.2025 - Current
Intelligence Support Senior Operations Analyst (Mi
Inter-Con Security Systems, Inc.
05.2024 - 10.2025
Lead Operations Analyst
Inter-Con Security Systems, Inc.
02.2022 - 05.2024
Operations Analyst
Inter-Con Security Systems, Inc.
05.2020 - 01.2022
Operations Coordinator
Intercon Security Services
05.2020 - 10.2020
Assistant Supervisor
Allied Universal Security Services
10.2018 - 01.2019
SOC Operations Operator
Blackstone Consulting Inc
03.2011 - 11.2019
Assistant Admin / Command Center Operator
Securitas Security Services USA
03.2011 - 11.2018
High School Diploma -
Animo Inglewood Charter High School
Some College (No Degree) - Medical Informatics
Everest College