Christopher Tidwell
Summary
Dynamic Computer Hardware and Network Technician with proven success at Northrop Grumman in enhancing workflow for 1,000 employees through strategic hardware installations. Skilled in problem-solving and active directory management, I excel at building rapport and delivering exceptional user experiences while maintaining high standards of technology performance.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Computer Hardware and Network Technician
Northrop Grumman
03.2022 - 03.2025
- Strategically implemented new computer projects and hardware installations to improve workflow for 1,000 employees.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Sales Associate
T-Mobile
07.2021 - 03.2022
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
Mobile COVID-19 Collection Specialist
Utah Army National Guard
09.2019 - 05.2021
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Conducted wide range of laboratory tests and recorded results.
Education
High School Diploma -
Riverton High
Riverton, UT06-2006
Skills
- Hardware installation
- Hardware repair
- Active directory
- VoIP systems
- Operating system installation
- Sales strategies
- Problem-solving
- Building rapport
- Complex Problem-solving
- Listening skills
- Negotiation tactics
- Multi-tasking strength
Certification
- CompTIA Security+
- Top Secret security clearance
Timeline
Computer Hardware and Network Technician
Northrop Grumman
03.2022 - 03.2025
Sales Associate
T-Mobile
07.2021 - 03.2022
Mobile COVID-19 Collection Specialist
Utah Army National Guard
09.2019 - 05.2021
High School Diploma -
Riverton High
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