Christopher Tighe
Blairstown,New Jersey
Overview
4
4
years of professional experience
Work History
Kennel Helper
Hopes Kennels
06.2023 - 08.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Collected animal waste produced on walks and discarded in trash or approved receptacles
Head Shift Lead
Dunkin'
03.2022 - 06.2023
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Quickly and accurately counted drawers at the start and end of each shift.
- Performed change orders/ and organized deposits
Shift Leader
Dunkin'
12.2020 - 03.2022
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Oversaw talented team by actively communicating project information, remedying issues, and delivering positive feedback.
- Trained new employees and delegated daily tasks and responsibilities.
- Quickly and accurately counted drawers at start and end of each shift.
Cashier
Dunkin'
03.2019 - 12.2020
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
New Brunswick, NJ05.2025
Associate of Science - Business Administration
County College of Morris
Randolph Township, NJ05.2023
High School Diploma -
Belvidere High School
Belvidere, NJ06.2021
Skills
- Active Listening
- Work Task Prioritization
- Cashier Oversight
- Creative Solutions
- Negotiation and Conflict Resolution
- Till Counting
- Training
- Issue and Complaint Resolution
Timeline
Kennel Helper
Hopes Kennels
06.2023 - 08.2023
Head Shift Lead
Dunkin'
03.2022 - 06.2023
Shift Leader
Dunkin'
12.2020 - 03.2022
Cashier
Dunkin'
03.2019 - 12.2020
Bachelor of Science - Marketing
Rutgers, The State University of New Jersey
Associate of Science - Business Administration
County College of Morris
High School Diploma -
Belvidere High School