Chris Toenjes
Kathleen,GA
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams.
Overview
15
15
years of professional experience
Work History
Branch Manager
Safety-Kleen
Macon, GA
06.2021 - Current
- Conducted regular performance reviews for all employees in the branch.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Monitored financial performance of the branch on a monthly basis.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Designed sales and service strategies to improve revenue and retention.
Customer Service Manager
Safety-Kleen
Macon, GA
08.2018 - 06.2021
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Sales and Service Representative
Safety-Kleen
Macon, GA
01.2010 - 06.2018
- Promoted available products and services to customers during service, account management and order calls.
- Developed key customer relationships to increase sales.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Bachelor of Science - Computer Programming
Florida Metropolitan University
Orlando, FLHigh School Diploma -
University High School
Orlando, FL05-2001
Skills
- Relationship building and management
- Customer relationships
- Staff training
- Approachable
- Employee development
- Strong team-builder
- Coaching and mentoring
- Goals and performance
Timeline
Branch Manager
Safety-Kleen
06.2021 - Current
Customer Service Manager
Safety-Kleen
08.2018 - 06.2021
Sales and Service Representative
Safety-Kleen
01.2010 - 06.2018
Bachelor of Science - Computer Programming
Florida Metropolitan University
High School Diploma -
University High School
Similar Profiles
MORGAN MADDOXMORGAN MADDOX
BLENDED OIL SPECIALIST at Safety-KleenBLENDED OIL SPECIALIST at Safety-Kleen
Carmen Gutierrez-LopezCarmen Gutierrez-Lopez
Admin Support Coordinator-SK at Safety-KleenAdmin Support Coordinator-SK at Safety-Kleen
Jonathan AndersonJonathan Anderson
Vacuum Sales and Service Rep. at Safety-KleenVacuum Sales and Service Rep. at Safety-Kleen
Antonio RichmondAntonio Richmond
General Manager at Safety-KleenGeneral Manager at Safety-Kleen
Wanda F. BrownWanda F. Brown
Cash Operations Specialist II at Ricoh AmericasCash Operations Specialist II at Ricoh Americas