Christopher Torres
Kyle
Summary
Professional with strong background in investigative work, adept at gathering and analyzing information to uncover key insights. Known for collaborative teamwork and reliability, consistently adapting to evolving requirements to achieve desired outcomes. Skilled in critical thinking, problem-solving, and effective communication, ensuring thorough and accurate investigations.
Overview
11
11
years of professional experience
Work History
Investigator
Department of Family and Protective Services
08.2024 - Current
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to abuse and neglect of children and performed investigations to resolve cases.
Curbside Shopper
H-E-B Grocery
02.2022 - 08.2024
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
Curbside Shopper
Walmart
08.2021 - 01.2022
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Utilized technology tools such as mobile apps or handheld devices for tracking orders, updating inventory, and handling payments.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Host
Fajitaville
04.2018 - 05.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Customer Service Associate
H-E-B Grocery
10.2014 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX12-2023
Skills
- Detailed report writing
- Interview techniques
- Due diligence
- Ethical and honest
Timeline
Investigator
Department of Family and Protective Services
08.2024 - Current
Curbside Shopper
H-E-B Grocery
02.2022 - 08.2024
Curbside Shopper
Walmart
08.2021 - 01.2022
Host
Fajitaville
04.2018 - 05.2019
Customer Service Associate
H-E-B Grocery
10.2014 - 12.2015
Bachelor of Science - Criminal Justice
Texas State University
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