Summary
Overview
Work History
Skills
Timeline
47
CHRISTOPHER TOWER

CHRISTOPHER TOWER

Liverpool,USA

Summary

Strategically minded Casino Professional known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and regulatory compliance, ensuring smooth casino operations. Excel in leadership, communication, and problem-solving, contributing to a positive gaming experience for patrons and a productive work environment for staff.

Overview

33
33
years of professional experience

Work History

Casino Shift Manager

Del Lago Resort And Casino
Waterloo, NY
10.2024 - Current
  • Maximized casino profitability by analyzing performance metrics and adjusting gaming strategies accordingly
  • Enhanced customer experience by effectively managing casino floor operations and overseeing a team of shift supervisors
  • Improved employee performance by providing ongoing training, coaching, and mentoring to shift supervisors and frontline staff
  • Identified and removed players suspected of cheating in cards or other games
  • Coordinated staff schedules, rotations and breaks
  • Interviewed, hired and trained new gambling floor workers

Casino Shift Manager

Filotimo Casino
Manchester, NH
01.2024 - 08.2024
  • Maximized casino profitability by analyzing performance metrics and adjusting gaming strategies accordingly
  • Enhanced customer experience by effectively managing casino floor operations and overseeing a team of shift supervisors
  • Improved employee performance by providing ongoing training, coaching, and mentoring to shift supervisors and frontline staff
  • Identified and removed players suspected of cheating in cards or other games
  • Coordinated staff schedules, rotations and breaks
  • Interviewed, hired and trained new gambling floor workers

Professional Realtor

Keller Williams Professionals
Plymouth, MI
09.2018 - 01.2024
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness
  • Generated leads for sales and rental properties through cold calls and referrals
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers

Casino Floor Manager

Hollywood Casino
Toledo, OH
01.2020 - 07.2022
  • Observed and supervised operation to ensure that employees render prompt and courteous service to patrons
  • Trained new workers and evaluated their performance
  • Explained and interpreted house rules, such as game rules and betting limits, to patrons
  • Resolved customer complaints regarding service
  • Prepared work schedules, assigned work stations, and kept attendance records

Sales Representative

Hard Rock Stone Works
Sterling Heights, MI
04.2016 - 01.2018
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandise
  • Politely assisted customers in person and via telephone
  • Successfully acquired a minimum of $50,000 in sales per month
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

Casino Pit Manager

MGM Grand Detroit
Detroit, MI
03.2002 - 04.2016
  • Management of 5 supervisors and 25 dealers on casino floor per pit
  • Team scheduling of Table Games
  • Interactions with Guests, including VIP and celebrities, with excellent customer service
  • Implement administrative functions, in addition to incident reporting in compliance with the company's processes and procedures
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Casino Floor Supervisor

MGM Grand Detroit
Detroit, MI
06.1999 - 03.2002
  • Monitored dealer compliance with casino procedures and policies
  • Communicated with guests to ensure their satisfaction
  • Enforced gaming table rules
  • Settled customer disputes

Casino Floor Supervisor

Foxwoods Resort Casino
Mashantucket, CT
05.1998 - 06.1999
  • Monitored dealer compliance with casino procedures and policies
  • Communicated with guests to ensure their satisfaction
  • Settled customer disputes
  • Enforced gaming table rules

Casino Table Games Dealer

Foxwoods Resort Casino
Mashantucket, CT
07.1992 - 05.1998
  • Dealt various casino games such as Craps, Blackjack, Roulette, and poker
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior

Skills

  • Critical Problem Analysis/Resolution
  • VIP Customer Service and Retention
  • Gaming regulations compliance
  • Fraud detection
  • Coaching and mentoring
  • Casino operations

Timeline

Casino Shift Manager

Del Lago Resort And Casino
10.2024 - Current

Casino Shift Manager

Filotimo Casino
01.2024 - 08.2024

Casino Floor Manager

Hollywood Casino
01.2020 - 07.2022

Professional Realtor

Keller Williams Professionals
09.2018 - 01.2024

Sales Representative

Hard Rock Stone Works
04.2016 - 01.2018

Casino Pit Manager

MGM Grand Detroit
03.2002 - 04.2016

Casino Floor Supervisor

MGM Grand Detroit
06.1999 - 03.2002

Casino Floor Supervisor

Foxwoods Resort Casino
05.1998 - 06.1999

Casino Table Games Dealer

Foxwoods Resort Casino
07.1992 - 05.1998

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CHRISTOPHER TOWER