Summary
Overview
Work History
Skills
Timeline
Christopher Tower

Christopher Tower

Casino Manager
Bradford,NH

Summary

Seasoned and successful casino professional with 25+ years of table games experience, including 18 years in a managerial role. Eager to offer my expertise as a casino manager, where I can use my training and experience to create positive outcomes for customers and staff.

Overview

32
32
years of professional experience

Work History

Casino Shift Manager

Filotimo Casino
01.2024 - Current
  • Coordinated staff schedules, rotations and breaks.
  • Monitored tables first-hand by continuously circulating to check on operations and correct deficiencies.
  • Maintained customer loyalty to casino with expert and immediate handling of complaints.
  • Interviewed, hired and trained new gambling floor workers.
  • Identified and removed players suspected of cheating in cards or other games.

Professional Realtor

Keller Williams Professionals
09.2018 - 01.2024
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
  • Monitored local residential property market to adjust sales tactics, prices and overall business effectiveness
  • Generated leads for sales and rental properties through cold calls and referrals
  • Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.

Casino Floor Manager

Hollywood Casino
01.2020 - 07.2022
  • Observed and supervised operation to ensure that employees render prompt and courteous service to patrons
  • Trained new workers and evaluated their performance
  • Explained and interpreted house rules, such as game rules and betting limits, to patrons
  • Resolved customer complaints regarding service
  • Prepared work schedules, assigned work stations, and kept attendance records.

Sales Representative

Hard Rock Stone Works
04.2016 - 01.2018
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Described product to customers and accurately explained details and care of merchandise
  • Politely assisted customers in person and via telephone
  • Successfully acquired a minimum of $50,000 in sales per month
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Casino Pit Manager

MGM Grand Detroit
03.2002 - 04.2016
  • Management of 5 supervisors and 25 dealers on casino floor per pit
  • Team scheduling of Table Games
  • Interactions with Guests, including VIP and celebrities, with excellent customer service
  • Implement administrative functions, in addition to incident reporting in compliance with the company's processes and procedures
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.

Casino Floor Supervisor

MGM Grand Detroit
06.1999 - 03.2002
  • Monitored dealer compliance with casino procedures and policies
  • Communicated with guests to ensure their satisfaction
  • Enforced gaming table rules
  • Settled customer disputes.

Casino Floor Supervisor

Foxwoods Resort Casino
05.1998 - 06.1999
  • Monitored dealer compliance with casino procedures and policies
  • Communicated with guests to ensure their satisfaction
  • Settled customer disputes
  • Enforced gaming table rules.

Casino Table Games Dealer

Foxwoods Resort Casino
07.1992 - 05.1998
  • Dealt various casino games such as Craps, Blackjack, Roulette, and poker
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.

Skills

  • Staff Supervision/Training
  • Crisis Communications
  • Critical Problem Analysis/Resolution
  • Staffing and Management Development
  • Customer and Employee Relationship Management
  • Coaching and Motivating Staff
  • VIP Customer Service and Retention
  • Expert knowledge of all casino table games

Timeline

Casino Shift Manager - Filotimo Casino
01.2024 - Current
Casino Floor Manager - Hollywood Casino
01.2020 - 07.2022
Professional Realtor - Keller Williams Professionals
09.2018 - 01.2024
Sales Representative - Hard Rock Stone Works
04.2016 - 01.2018
Casino Pit Manager - MGM Grand Detroit
03.2002 - 04.2016
Casino Floor Supervisor - MGM Grand Detroit
06.1999 - 03.2002
Casino Floor Supervisor - Foxwoods Resort Casino
05.1998 - 06.1999
Casino Table Games Dealer - Foxwoods Resort Casino
07.1992 - 05.1998

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Christopher TowerCasino Manager