Mary Monson
Retired
Sequim,WA
Summary
Hardworking Casino Manager successful at hiring and training top-performing teams, boosting customer loyalty through exceptional customer service. Adept at developing and promoting successful and high-impact player rewards programs.
Overview
7
7
years of post-secondary education
25
25
years of professional experience
Work History
Casino Shift Manager
Seven Cedars Casino
Sequim, Washington
02.1995 - 03.2020
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Oversaw daily operations to ensure high levels of productivity.
- Managed team of fifty employees, overseeing hiring, training, and professional growth of employees.
Education
Bachelor of Science - Art And Design
University of Minnesota - Twin Cities
Minneapolis, MN 09.1964 - 10.1971
Skills
Leadership
Compassion
Organization and Time management
Planning and Coordination
Supervision
Good telephone etiquette
Customer Service
Good listening skills
Timeline
Casino Shift Manager
Seven Cedars Casino
02.1995 - 03.2020
Bachelor of Science - Art And Design
University of Minnesota - Twin Cities
09.1964 - 10.1971