Summary
Overview
Work History
Education
Skills
Systems
Timeline
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Celine Brown

Henderson,NV

Summary

Assertive professional committed to keeping casino operations running smoothly and maintaining high-level guest satisfaction. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Casino Shift Manager

Rainbow Club And Casino
Henderson, NV
04.2021 - Current
  • Assisted customers with any questions or concerns they had about the games being played at the casino.
  • Developed daily shift reports detailing manager notes for the day, call outs and coverage.
  • Coordinated communication between supervisors, managers and general managers.
  • Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
  • Established relationships with key personnel from various departments throughout the casino.
  • Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
  • Conducted periodic audits of surveillance footage to detect any suspicious activities or irregularities in game play.
  • Inspected gaming equipment for defects or malfunctions to ensure proper operation.
  • Responded promptly to emergency situations such as medical emergencies, fires or fights.
  • Enforced safety regulations such as alcohol consumption limitations and smoking restrictions within the gaming area.
  • Supervised and scheduled staff, ensuring adequate coverage of throughout the Casino to include the restaurant.
  • Collaborated with marketing personnel to promote casino services and events.
  • Removed non-abiding players and card counters for non-compliance with established rules.
  • Monitored staffing levels and arranging staff rotations and breaks.
  • Resolved customer complaints and payout errors.
  • Established work schedules and station arrangements for daily shifts.

Slot Host

Rainbow Club And Casino
Henderson , NV
07.2016 - 04.2021
  • Ensured all gaming devices were operating properly and promptly reported any malfunctions.
  • Provided assistance to players by helping them understand the various slot machine features.
  • Prepared required reports on daily activity related to slot operations, including wins, losses, coin-in, coin-out amounts and other data points as necessary.
  • Assisted customers in understanding game rules, payouts, bonuses and other related topics.
  • Maintained knowledge of current promotions and bonus programs for slots and table games.
  • Verified player identification cards before allowing access to gaming areas or services.
  • Maintained accurate records of all transactions within the slots area.
  • Inspected all equipment regularly for safety hazards or maintenance issues.
  • Resolved customer complaints or disputes regarding jackpots or other issues involving slot machines.
  • Evaluated customer feedback and recommended changes or improvements to enhance guest experience.
  • Utilized multiple computer systems such as casino management software, cashiering systems and player tracking databases.
  • Performed minor repairs on slot machines when needed.
  • Greeted guests, answered questions and provided information about slot machines.
  • Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
  • Promoted players' club by walking casino floor and signing up new guests.

Security Officer

Rainbow Club And Casino
Henderson, NV
02.2012 - 07.2016
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Operated communication systems between officers stationed throughout the facility.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Checked for safety hazards and took corrective action when necessary.
  • Maintained accurate logs of all security related activities.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Performed first aid and CPR when necessary during emergency situations.
  • Responded to alarms and conducted investigations as required.
  • Assisted with crowd control during large events held at the facility.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Completed incident reports to record security or loss prevention incidents.

Education

MBA - Business Administration

University of Phoenix
Henderson
03-2016

Skills

  • Team Management
  • Incident Reporting
  • Employee Scheduling
  • Strong leadership
  • Guest Relations
  • Policy Enforcement
  • Employee Relations
  • Problem-Solving
  • Time Management
  • Professionalism
  • Multitasking

Systems

Well diverse in the following systems,

  • Oasis
  • Synchro
  • Pos
  • Micros
  • Windows
  • Mac

Timeline

Casino Shift Manager

Rainbow Club And Casino
04.2021 - Current

Slot Host

Rainbow Club And Casino
07.2016 - 04.2021

Security Officer

Rainbow Club And Casino
02.2012 - 07.2016

MBA - Business Administration

University of Phoenix

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Celine Brown