Kevin Van Gill
Albany
Summary
Proactive and versatile professional with a dedication to producing highly skilled Dealer candidates. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Casino Shift Manager
Churchill Downs - del Lago Resort and Casino
Waterloo
12.2020 - Current
- Managed all aspects of floor operations including staffing levels, breaks, shift changes and special events.
- Removed non-abiding players and card counters for non-compliance with established rules.
- Monitored staffing levels for games and tables, arranging staff rotations and breaks.
- Managed table games personnel by handling scheduling, task delegation and employee relations.
- Inspected gaming equipment for defects or malfunctions to ensure proper operation.
- Resolved customer complaints and payout errors.
- Responded promptly to emergency situations such as medical emergencies, fires or fights.
- Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
- Established relationships with key personnel from various departments throughout the casino.
- Maintained accurate records of employee performance reviews and disciplinary actions taken when necessary.
- Maintained inventory of chips, cards, dice and other supplies necessary for table games operations.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Coordinated communication between pit bosses, supervisors and dealers regarding game play decisions.
Table Games Instructor
Prince George’s County Community College
Suitland
04.2016 - 05.2019
- Evaluated students on weekly basis and adjusted lessons accordingly to incorporate improvements.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Recorded daily attendance to maintain accurate and complete records.
Table Games Pit Manager
MGM Resorts National Harbor
Oxon Hill
04.2016 - 05.2019
- Acquired in-depth knowledge of table games, rules and regulations.
- Inspected equipment regularly to ensure proper functioning at all times.
- Monitored card counting and suspicious behavior to proactively mitigate cheating.
- Conducted training for new dealers in accordance with departmental policies and standards.
- Member of opening and hiring team.
- Monitored gaming operations to ensure compliance with established rules, regulations and procedures.
- Managed player rating system including tracking play history and issuing complimentary services when appropriate.
- Addressed patron complaints and quickly payout errors and disputes.
Guest Service Representative
Emerald Links Golf
Egg Harbor Township
04.2014 - 04.2016
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Made reservations for golf tee times.
Education
Some College (No Degree) - Spanish/Japanese
Atlantic Cape Community College
Mays Landing, NJ07-1991
Skills
- Regulatory compliance
- Card counting monitoring
- Employee training
- Team leadership
- Interpersonal communication
- Slot machine supervision
- Slot machine management
- Casino operations
Certification
New York Key license Maryland Gaming license.
Affiliations
Golf
Chess
Travel
Reading
References
References available upon request.
Timeline
Casino Shift Manager
Churchill Downs - del Lago Resort and Casino
12.2020 - Current
Table Games Instructor
Prince George’s County Community College
04.2016 - 05.2019
Table Games Pit Manager
MGM Resorts National Harbor
04.2016 - 05.2019
Guest Service Representative
Emerald Links Golf
04.2014 - 04.2016
Some College (No Degree) - Spanish/Japanese
Atlantic Cape Community College