Summary
Overview
Work History
Education
Skills
Cover Letter
Certification
Timeline
Generic

Marlo H. Bichler

Reno,Nevada

Summary

Goal driven and knowledgeable professional with more than 20 years of managerial experience in the gaming/entertainment and food service industry, seeking a position where hard work, dedication and flexibility can be put to good use with a progressive company.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Casino Shift Manager/ Food & Beverage Manager/Bartender

Atrium Gaming DBA Diamonds Casino
05.2021 - 11.2024
  • Collaborated with cross-functional teams to develop comprehensive plans for special events or promotions that attracted new patrons while maintaining existing clientele''s loyalty.
  • Implemented targeted initiatives that enhanced staff morale and motivation, resulting in improved customer service levels and increased repeat visits from patrons.
  • Streamlined communication within the team through consistent pre-shift meetings, resulting in better coordination among employees.
  • Contributed to employee retention efforts by fostering a positive work environment that encouraged teamwork and professional growth opportunities for staff members.
  • Established and maintained strong relationships with key stakeholders, including vendors, law enforcement agencies, and regulatory bodies, ensuring a positive reputation within the industry.
  • Ensured high levels of guest satisfaction by promptly resolving issues and implementing service improvements based on guest feedback.

Owner/Operator

Lovelock Nugget
01.2008 - 01.2021
  • Comprehensive oversight for the start up of a newly established casino/restaurant
  • Initiate site implementation of all revenue generating areas of the operation including full-service kitchen, dining and gaming areas
  • Hire, train, motivate, supervise and generate payroll for a staff of 14 employees
  • Maintain processes for inventory procurement, tracking, placement and delivery
  • Provide superior guest satisfaction and a positive entertaining gaming experience
  • Maintain a healthy and friendly work environment for customers and co-workers

Bar Manager/Bartender

BJ's Restaurant Brewery
01.2007 - 01.2008
  • Opened one of Reno's first corporate breweries
  • Provided prompt, efficient, five-star service in a fast-paced bar and restaurant environment
  • Managed bartender staff and ordered bar inventory
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.

Chief Maître D'/General Manager/Beverage Manager

Bonanza Casino/Cactus Creek Steakhouse
01.2004 - 01.2007
  • Held general responsibility in the operation of one of Reno's premier steakhouse's
  • Provided direct supervision to 20-line personnel
  • Managed employee hiring process, training, performance reviews and corrective action
  • Ensured steakhouse remained in compliance with state regulations
  • Implemented promotional events resulting in a 15% increase in annual revenues from wine and food sales
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Beverage & Banquet Director

Siena Hotel Spa Casino
01.2001 - 01.2004
  • Responsible for the daily operation of 6 cocktail lounges and wine cellar
  • Supervised, trained and distributed payroll for 40-line employees
  • Implemented promotional events including wine tasting events, resulting in a substantial increase in revenue with the beverage division
  • Ordered product and maintained inventory for beverage service areas
  • Oversaw the coordination of all aspects of an event, including planning, logistics, and post-event evaluations.

Education

Current Alcohol Awareness Card

01-2024

Skills

  • Team management
  • Surveillance monitoring
  • Guest relations
  • Incident reporting
  • Employee scheduling
  • Policy enforcement
  • Promotions coordination
  • Slots Management/Cage/Vault
  • Current NV Alcohol & Gaming Card
  • Multitasking Abilities/Regulatory Compliance
  • Performance management
  • Licensing requirements
  • Regulatory compliance
  • Operational budgeting
  • Casino promotion

Cover Letter

Dear Prospective Employer: Please review the enclosed resume in consideration for a position with your organization. I am interested in finding employment with a progressive company that values a long history of successful management and leadership skills with a dedication to offering superior service to the community it serves. I am a lifetime Reno resident who has enjoyed working in the Gaming/Entertainment industry in northern Nevada. Additionally, I am proud of my work as a volunteer in the Reno/Sparks communities and have volunteered at the homeless shelter serving meals for holiday events. I am also involved in many church activities. My abilities to organize, communicate and rapidly develop rapport with people have allowed me to be very successful. I am a highly motivated and enthusiastic individual who does not believe in turning down a good challenge or giving up on a goal with a firm belief in a positive mental attitude. Dependable and hardworking, you will find that I am able to handle myself professionally and can represent you and your organization in a positive way. Thank you for your time and commitment in reviewing the enclosed material. Feel free to contact me at the above address, email or telephone number, if you require additional information. I welcome the opportunity to meet with you to discuss your company's goals, expectations and policies and how my background would benefit you in these areas. 

Sincerely,

Marlo Bichler

Certification


  • NV Driver's License
  • ServSafe Food Handler's Certificate
  • NV Alcohol Awareness Card
  • NV Gaming Card

Timeline

Casino Shift Manager/ Food & Beverage Manager/Bartender

Atrium Gaming DBA Diamonds Casino
05.2021 - 11.2024

Owner/Operator

Lovelock Nugget
01.2008 - 01.2021

Bar Manager/Bartender

BJ's Restaurant Brewery
01.2007 - 01.2008

Chief Maître D'/General Manager/Beverage Manager

Bonanza Casino/Cactus Creek Steakhouse
01.2004 - 01.2007

Beverage & Banquet Director

Siena Hotel Spa Casino
01.2001 - 01.2004


  • NV Driver's License
  • ServSafe Food Handler's Certificate
  • NV Alcohol Awareness Card
  • NV Gaming Card

Current Alcohol Awareness Card

Marlo H. Bichler