Lyal Westendorf
Mount Vernon
Summary
Strategically minded Casino Shift Manager known for high productivity and efficient task completion. Skilled in customer service management, conflict resolution, and regulatory compliance, ensuring smooth casino operations. Excel in leadership, communication, and problem-solving, contributing to a positive gaming experience for patrons and a productive work environment for staff.
Seasoned Casino Shift Manager with a background in overseeing daily operations, managing team members, and ensuring customer satisfaction. Known for strong leadership skills, commitment to maintaining operational efficiency, and capacity to handle high-pressure situations. Demonstrated success in implementing strategies that enhance productivity and improve customer service experiences.
Overview
20
20
years of professional experience
Work History
Casino Shift Manager
Maverick Gaming
12.2004 - 05.2025
- Monitored compliance with casino policies and procedures to ensure proper security measures were taken.
- Enforced safety regulations such as alcohol consumption limitations and smoking restrictions within the gaming area.
- Conducted periodic audits of surveillance footage to detect any suspicious activities or irregularities in game play.
Education
Associate of Arts -
Green River Community College
Auburn, WA06-1993
Skills
- Regulatory compliance
- Surveillance monitoring
- Incident reporting
- Customer service
Timeline
Casino Shift Manager
Maverick Gaming
12.2004 - 05.2025
Associate of Arts -
Green River Community College