Christopher Turner
Portland,OR
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 13 years of experience in team leadership in the restaurant/live music industry. Background includes sales, management and customer service in fast-paced settings.
Overview
18
18
years of professional experience
Work History
Distribution manager
Local Art Glass
08.2023 - Current
- Responsible for sales, inventory, ordering and customer service
- Management of Etsy, Amazon, Ebay, and physical storefronts
- Organization and maintenance of website
- Coordination with customer service representatives to address any shipping or delivery issues promptly, improving overall customer satisfaction rates.
- Maintenance of accurate records of all incoming and outgoing shipments, ensuring proper documentation for regulatory compliance purposes.
- Increased client retention by providing superior customer service.
Restaurant Floor Manager
Mississippi Pizza/Atlantis Lounge
09.2017 - 08.2023
- Responsible for customer service, shift management, book-keeping, employee retention and human resources work
- Conflict resolution and decision making in a high pressure environment
- Responsible for customer and employee experience and safety.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
Shift leader
Mississippi Pizza/Atlantis Lounge
01.2011 - 09.2017
- Managed individual shifts in addition to book-keeping, customer service, management of employees and resolution of potential issues
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Food preparation.
Pizza cook
Mississippi Pizza/Atlantis Lounge
01.2010 - 09.2011
- Cooked assembled pizzas in oven, removed when done, allowed to cool, cut and boxed completed orders, entering real-time preparation updates in electronic system from start to finish.
- Reduced food waste by efficiently managing ingredients inventory and rotating stock as needed.
Data input
Turner Land Company
01.2006 - 01.2010
- Navigated complex databases with ease while inputting collected data accurately and efficiently.
- Utilized advanced software tools to accurately input client data, optimizing record-keeping efficiency.
Education
College of Lake County
Lewis and Clark College
Skills
- Management skills
- Positive Attitude
- Strong verbal & written communication
- Decision-making capabilities
- Team Collaboration and Leadership
- Customer Service Management
- Problem-Solving
- Cash Handling
- Shift Scheduling
- POS System Operation
Hobbies and Interests
- Comedy
- Computers
- Music
- Dogs
- Hiking
- Fishing
Timeline
Distribution manager
Local Art Glass
08.2023 - Current
Restaurant Floor Manager
Mississippi Pizza/Atlantis Lounge
09.2017 - 08.2023
Shift leader
Mississippi Pizza/Atlantis Lounge
01.2011 - 09.2017
Pizza cook
Mississippi Pizza/Atlantis Lounge
01.2010 - 09.2011
Data input
Turner Land Company
01.2006 - 01.2010
College of Lake County
Lewis and Clark College
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