Summary
Overview
Work History
Education
Skills
Certification
Awardshonorsskillsaccomplishments
Computer Experience
Timeline
Generic

Christopher Turner

Oklahoma City,OK

Summary

Experienced Commercial Truck Driver handles different types of loads with skill and efficiency. Well-organized and resourceful with superior work ethic and 2+ years in logistics. Friendly Help Desk Technician with 4 experience. Quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Truck Driver

Jade Energy
08.2024 - Current
  • Assisted in training new drivers on company policies, procedures, and safe driving practices to ensure quality performance from all team members.
  • Avoided accidents through vigilant adherence to all traffic rules and regulations while operating a large commercial vehicle in various conditions.
  • Contributed to environmental sustainability efforts by following established guidelines for proper disposal of waste materials at designated facilities.
  • Promoted a positive image of the company through professional conduct both on the road and during interactions with clients at loading/unloading sites.
  • Ensured timely deliveries by planning efficient routes and accurately estimating travel times.
  • Increased efficiency by promptly reporting any mechanical issues to management for swift resolution.

Truck Driver

American Central Transport
08.2023 - 07.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
  • Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
  • Dropped and hooked trailers and changed configuration of equipment.

Truck Driver

New Prime Inc.
12.2021 - 08.2023
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.

Help Desk Technician II – Contract

Williams
07.2021 - 12.2021
  • Accept incoming client calls
  • Provide service or route as needed
  • Triage existing service requests using established guidelines
  • Follow processes and procedures for movement of client service requests within and out of the department
  • Recognize opportunities and update infrastructure documentation
  • Service request ownership
  • Conduct root-cause analysis for recurring problems
  • Perform software upgrades
  • Troubleshoot client issues, finding root cause and resolving
  • Knowledge of and adherence to industry best practices regarding security
  • Provide technical leadership both internally and externally
  • Use client reports as starting point, find evidence then perform root cause analyses
  • Work within the parameters of the position regarding time invested in resolving client requests

ServiceDesk Analyst – Contract

ConocoPhillips
07.2020 - 06.2021
  • Answers and responds to inbound calls or electronic requests from end-users regarding products
  • Creates and documents all support calls from the user community into the service desk tracking software
  • Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support
  • Analyzes and resolves all application software or hardware incidents and requests from end-users
  • Ensures to log and tracks incidents and requests from identification through resolution stages
  • Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete
  • Updates general knowledge of current corporate, division, and facility-specific products, as well as improving the ability to resolve requests on first contact
  • Logs incidents and requests into appropriate product categorization
  • Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users
  • Handles customers’ issues or requests with professional attitude

ServiceDesk Analyst – Contract

Helmrich and Payne
02.2020 - 05.2020
  • Responding to queries via chat, email, or phone
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with customers to ensure full resolution of issues
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Network Administrator

BancCentral Financial Services
02.2018 - 02.2020
  • Help desk role answering inbound technical calls, troubleshooting issues while maintaining great customer service
  • Troubleshooting LAN/WAN, hardware and software, VOIP phones, printers and scanners
  • Installing and upgrading PCs and operating systems
  • Network management including servers, workstations, and network
  • Managed, updated and troubleshoot intranet ticketing system written in php, html, css, c+, c++ and javascript
  • Managed Websites bcna.com, and NoWakeGuideService.com
  • Built, configured and managed Windows PC’s and Servers

Education

B. Sc. - Computer Science, Computer Programming I -II (Emphasis in C++), Object-Oriented Programming in Java, Python Programming, JavaScript Programming, C Programming, Website Development, App Development, Trigonometry, Statistics

Northwestern Oklahoma State University
Alva, OK
12.2019

Skills

  • Microsoft Office
  • System administration
  • Network configuration
  • Software installation
  • Tech support
  • DNS
  • DHCP
  • WAN/LAN
  • Windows
  • Critical thinking
  • Problem solving
  • Safe Driving
  • Strong Work Ethic
  • Self-motivation and discipline
  • Safe Driving Practices
  • Dependable and reliable
  • Transportation safety
  • Class A Commercial Driver's License
  • Vehicle inspections
  • DOT Compliance
  • Long-haul driving
  • Load security
  • Route Planning
  • GPS and route planning
  • Inclement weather driving
  • Customer-Oriented
  • Defensive Driving Techniques
  • Clean MVR
  • Decision-Making Competence

Certification

  • Comptia A+ Certification
  • Fortinet NSE 1 & 2 Certification
  • Microsoft Office 365 Fundamentals

Awardshonorsskillsaccomplishments

  • Vice President's Honor Roll
  • Positive Attitude Award
  • Consistently commended by senior staff for completion of multiple projects, attention to detail, and finding root problems to constant issues and resolving those issues in a timely manner.

Computer Experience

  • Microsoft Office
  • System administration
  • Network configuration
  • Software installation
  • Tech support
  • DNS
  • DHCP
  • WAN/LAN
  • Windows
  • Critical thinking
  • Problem solving

Timeline

Truck Driver

Jade Energy
08.2024 - Current

Truck Driver

American Central Transport
08.2023 - 07.2024

Truck Driver

New Prime Inc.
12.2021 - 08.2023

Help Desk Technician II – Contract

Williams
07.2021 - 12.2021

ServiceDesk Analyst – Contract

ConocoPhillips
07.2020 - 06.2021

ServiceDesk Analyst – Contract

Helmrich and Payne
02.2020 - 05.2020

Network Administrator

BancCentral Financial Services
02.2018 - 02.2020

B. Sc. - Computer Science, Computer Programming I -II (Emphasis in C++), Object-Oriented Programming in Java, Python Programming, JavaScript Programming, C Programming, Website Development, App Development, Trigonometry, Statistics

Northwestern Oklahoma State University

Similar Profiles

CREATE PROFILE
Christopher Turner