Christopher Vaughn
Ocala,FL
Summary
Dynamic Field Service Engine Technician with Cummins Sales and Service, skilled in diesel diagnostics and repairs. Proven track record in minimizing equipment downtime and enhancing customer satisfaction through effective communication. Expertise in generator diagnostics and load bank testing, coupled with a commitment to safety and teamwork.
Overview
14
14
years of professional experience
Work History
Field Service Engine Technician
Cummins Sales and Service
02.2013 - Current
- In-shop Technician for 3 Years
- Provided all levels of Cummins preventative maintenance and repair services for customers.
- Delivered exceptional customer service by addressing client concerns promptly and effectively.
- Minimized equipment downtime by swiftly identifying root causes of malfunctions within intricate engine systems.
- Conducted comprehensive diagnostics and implementing necessary repairs.
- Boosted team morale with clear communication, fostering a collaborative work atmosphere among technicians.
- Maintained a safe working environment by adhering to strict safety protocols during all repair tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
Commerical Parts Professional
Advance Auto Parts
01.2012 - 04.2013
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Ordered parts for customers, repair shops, and service departments for use in all types of equipment.
- Managed and motivated employees to be productive and engaged in work.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
Education
Diploma Heavy/Light Duty Diesel - Diesel Technology
WyoTech
Blairsville12-2012
Skills
- Diesel, CNG, and Gasoline engine diagnostics, repairs, and rebuilds
- EV Powertrain diagnostic and repairs
- Transmission diagnostic, repairs, and rebuilds
- Suspension system repairs
- Air brake system diagnostics and repairs
- Chassis dyno testing
- Air conditioning diagnostics and repairs
- Generator and Automatic Transfer Switch diagnostics and repairs
- Load Bank testing
- RV- Commerical Mobile Generator diagnostics, repairs, and rebuilds
Timeline
Field Service Engine Technician
Cummins Sales and Service
02.2013 - Current
Commerical Parts Professional
Advance Auto Parts
01.2012 - 04.2013
Diploma Heavy/Light Duty Diesel - Diesel Technology
WyoTech
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