Azure Active Directory / Microsoft Entra
CHRISTOPHER VEASLEY
Little Rock,AR
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software. Versed in robust network defense strategies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Arkansas State Hospital
02.2024 - Current
- Maintain and troubleshoot hardware and software for over 300 end-user devices including workstations, printers, mobile devices, and VoIP systems.
- Configured and supported network infrastructure to ensure optimal connectivity and security throughout the facility, enhancing system reliability and reducing downtime.
- Delivered technical support across the hospital, maintaining 99.8% uptime for mission-critical systems supporting over 400 staff and clinicians.
- Administered Active Directory accounts for 500+ users, enforcing role-based access controls and improving account provisioning speed by 40%.
- Partnered with IT leadership to evaluate and implement technology upgrades, leading to a 20% increase in system efficiency and user satisfaction.
Deployment
United States Army
12.2022 - 11.2023
- Deployed in support of active operations. Provided IT systems support, hardware maintenance, and communications infrastructure troubleshooting in high-demand environments.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
IT Help Desk Specialist
Arkansas Military Department
01.2022 - 11.2022
- Maintained accountability of assigned cadets, ensuring compliance with IT security policies and protocols.
- Provided instruction on cybersecurity fundamentals, IT best practices, and digital literacy.
- Conducted first-line technical support training, including troubleshooting hardware and software issues.
- Served as the primary instructor for basic networking, computer maintenance, and system administration skills.
- Maintained documentation of cadet progress, technical skill development, and performance evaluations.
- Performed additional IT-related instructional and administrative tasks as required.
- Installed new desktop systems and migrated data to new machines.
- Oversaw installations of new technology and new personnel training.
Technology Support Specialist
Walmart Corporate
11.2020 - 12.2021
- Provided technical support and troubleshooting for hardware and software issues within the store.
- Ensured smooth operation of computer systems, including installation, configuration, and maintenance.
- Assisted employees with technical problems, improving their efficiency and productivity.
- Managed and resolved network issues, ensuring stable and secure connectivity.
- Configured and administered point-of-sale systems to enhance transaction efficiency, contributing to improved customer service and reduced downtime.
Seargent
United States Army National Guard
04.2019 - 04.2025
- Collaborated with cybersecurity teams to identify and remediate vulnerabilities in compliance with DoD standards.
- Trained junior soldiers on IT procedures, help operations, and information security best practices.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Education
Bachelor of Science - Information Systems, Minor in Computer Engineering
Liberty University
Lynchburg, VA01.2025
Skills
- Powershell
- SQL development
- Active Directory
- Endpoint Security
- Hardware Support
- IOS/macOS Support
- Network Infrastructure
- Remote Support
- System Administration
- Technical Support
- Technical issue analysis
- Debugging
Accomplishments
- Increased number of resolved job tickets by 98% over previous year.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Contributed to a reduction in operational costs of 63%.
- Supervised team of 8 staff members.
Certification
- Project Management – IBM
- Cyber Awareness Challenge – Department of Defense
- Introduction to Networks – Cisco Networking Academy
- Basic Leadership Course – Department of the Army
- Operational Security Level 1 – Department of Defense
Software
Wireshark
Cisco Packet Tracer / GNS3
OneDrive / SharePoint
Zoom / Microsoft Teams / Slack
Timeline
IT Specialist
Arkansas State Hospital
02.2024 - Current
Deployment
United States Army
12.2022 - 11.2023
IT Help Desk Specialist
Arkansas Military Department
01.2022 - 11.2022
Technology Support Specialist
Walmart Corporate
11.2020 - 12.2021
Seargent
United States Army National Guard
04.2019 - 04.2025
Bachelor of Science - Information Systems, Minor in Computer Engineering
Liberty University
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