Christopher Velasquez

• Assisted customers in selecting products for their specific needs.
• Processed cash and credit transactions accurately at the register.
• Provided product knowledge and recommendations to enhance customer experience.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Maintained records related to sales for store management.

• Serve as a key front-desk coordinator in a busy orthopedic clinic, ensuring patient visits run smoothly from check-in through scheduling and follow-up.
  • Verify insurance eligibility, obtain referrals and authorizations, and prevent delays in patient care.
  • Coordinate MRI appointments, therapy visits, and follow-ups while managing provider schedules.
  • Support providers and medical assistants by ensuring charts, documentation, and patient records are prepared in advance.
  • Assist patients with questions regarding insurance, balances, and appointment logistics while maintaining a welcoming environment.
  • Handle high call volume and route messages efficiently to clinical staff.
  • Maintain strict HIPAA compliance while managing confidential patient information.

• Managed patient check-in and check-out for a high-volume multi-provider orthopedic practice.
  • Scheduled appointments, imaging, procedures, and therapy services while balancing provider availability.
  • Collected copayments and processed payments within the electronic medical record system.
  • Explained insurance benefits and assisted patients with questions regarding their care.
  • Responded to patient concerns and helped resolve issues to maintain a positive patient experience.
  • Maintained accurate patient demographics and documentation within the EHR.
  
  Cross-Trained in:
  Surgical Coordination • Appointment Scheduling • Medical Records • Authorizations & Referrals • Billing & Collections • Floor Leadership • Diagnostic Coordination • Therapy Front Desk

•Provided administrative and executive-level support to the ASC Director and Director of Nursing.
• Coordinated surgical schedules, provider calendars, and operating room logistics.
• Assisted leadership with preparing presentations and summarizing meeting discussions.
• Maintained confidential records and ensured compliance with HIPAA and clinic policies.
• Served as a central communication point between surgeons, nursing staff, and administrative leadership.
• Ensured surgical documentation and patient records were organized and available when needed.