CHRISTOPHER VENEZIA
Aurora
Summary
Operations leader with expertise in process improvement and team management. Proven track record in training staff on best practices, maintaining high operational standards, and driving cross-functional collaboration to enhance efficiency and ensure exceptional customer service.
Overview
10
10
years of professional experience
Work History
Sr. Operations Supervisor
Jackpot
Aurora
11.2023 - Current
- Oversees day-to-day lottery processing operations to ensure seamless execution and adherence to company standards.
- Trained and mentored staff on operational best practices, enhancing team capability and service quality.
- Accurately and efficiently processed customer orders to ensure a smooth and organized experience.
- Adhered to established operating procedures to maintain quality and consistency.
- Maintained accurate records of inventory, stock levels, orders, deliveries.
- Maintained equipment, ensuring optimal functionality and minimizing downtime.
- Promptly escalated any issues, concerns, or feedback to the Operations Manager.
- Adjusted work schedule to provide additional support for the team.
- Supported other markets by learning and assisting with remote operations.
- Worked with vendors to maintain compliance standards and coordinate scheduled pickups.
Operations Manager
FedEx Ground
Quincy
03.2016 - 06.2023
- Conducted monthly engagement meetings with direct reports to address staff needs and restructured shifts and assignments, improving retention and performance.
- Oversaw operational functions, ensuring safety and effectiveness in the work environment.
- Collaborated with operations managers to reassign package handlers, enhancing operational coverage and success.
- Reviewed package handlers' timecards to ensure proper in/out punches and compliance with meal break policies.
Operations Admin
FedEx Ground
Quincy
03.2016 - 06.2023
- Resolved delivery issues by contacting recipients regarding incorrect or missing addresses, ensuring timely package arrival.
- Ensured all packages receive the appropriate status scans such as closures, holiday, damages, etc. to ensure the customers always know the status of their package.
- Performed address searches/corrections for packages to be delivered to the correct recipient.
- Repacked and sent packages for same-day delivery when contents met quality standards.
- Responded to phone inquiries from recipients seeking updates on package status.
- Researched missing packages to understand the root cause of scanning failures.
- Gathered and organized information on disputed deliveries for management review to facilitate effective resolution.
- Inspected damages and identified the root cause of the damage to enter into our system.
Package Handler
FedEx Ground
Quincy
03.2016 - 06.2023
- Trained new package handlers how to scan, lift packages safely, and load packages onto trucks.
- Scanned and loaded packages onto vans using efficient loading methods for timely delivery.
- Unloaded trailers using hand-to-surface methods to ensure packages were handled safely.
- Participated in Safety Committee to enhance workplace safety.
Education
GED -
SCALE
Somerville, MA01-2015
Skills
- Inventory Management
- Process Improvement
- Decision Making
- Problem Solving
- Employee training
- Teamwork
- Attention to detail
- Customer service
- Conflict Resolution
- Communication
Timeline
Sr. Operations Supervisor
Jackpot
11.2023 - Current
Operations Manager
FedEx Ground
03.2016 - 06.2023
Operations Admin
FedEx Ground
03.2016 - 06.2023
Package Handler
FedEx Ground
03.2016 - 06.2023
GED -
SCALE