CHRISTOPHER VENEZIA
Summary
Results-driven SR. Operations Supervisor with expertise in managing daily operations and optimizing productivity. Led strategic planning and problem-solving initiatives to enhance operational efficiency. Streamlined processes to improve performance and drive organizational effectiveness through innovative strategies.
Overview
11
11
years of professional experience
Work History
Sr. Operations Supervisor
Jackpot
Aurora
10.2023 - Current
- Oversees day-to-day lottery processing operations to ensure seamless execution and adherence to company standards.
- Trained and mentored staff on operational best practices, enhancing team capability and service quality.
- Coordinated with vendors to uphold compliance standards and manage scheduled pickups.
- Maintained records of inventory, stock levels, orders, and deliveries to ensure operational accuracy.
- Adhered to established operating procedures to maintain quality and consistency.
- Promptly escalated any issues, concerns, or feedback to the Operations Manager.
- Supported other markets by learning and assisting with remote operations.
Operations Manager
FedEx Ground
Quincy, MA
02.2016 - 05.2023
- Conducted monthly engagement meetings with direct reports to address staff needs and restructured shifts and assignments, resulting in improved retention and team performance.
- Oversaw operational functions, ensuring safety and operational effectiveness in the work environment.
- Conducted monthly engagement meetings with direct reports to address staff needs and restructured shifts and assignments, improving retention and performance.
- Reviewed package handlers' timecards for accuracy, ensuring compliance with in/out punches and meal break policies.
Operations Admin
FedEx Ground
Quincy, MA
02.2016 - 05.2023
- Resolved delivery issues by contacting recipients about incorrect or missing addresses, leading to timely package arrivals.
- Ensured all packages receive the appropriate status scans such as closures, holidays, damages, etc. to ensure the customers always know the status of their package.
- Performed address searches/corrections for packages to be delivered to the correct recipient.
- Repacked and sent packages for same-day delivery when contents met quality standards.
- Addressed phone inquiries from recipients seeking package status updates, enhancing customer communication.
- Researched missing packages to understand the root cause of scanning failures.
- Gathered and organized information on disputed deliveries for management review to facilitate effective resolution.
- Inspected damages and identified root causes to document in our system for future reference.
Package Handler
FedEx Ground
Quincy, MA
02.2016 - 05.2023
- Trained new package handlers on scanning, safe lifting, and efficient loading of packages onto trucks.
- Unloaded trailers using hand-to-surface methods to ensure packages were handled safely.
- Unloaded trailers using safe handling methods to protect package integrity.
- Contributed to Safety Committee initiatives to improve workplace safety standards.
Education
GED -
SCALE
Somerville, MASkills
- Inventory Management
- Process Improvement
- Decision Making
- Problem Solving
- Vendor management
- Staff training
- Attention to detail
- Customer service
Timeline
Sr. Operations Supervisor
Jackpot
10.2023 - Current
Operations Manager
FedEx Ground
02.2016 - 05.2023
Operations Admin
FedEx Ground
02.2016 - 05.2023
Package Handler
FedEx Ground
02.2016 - 05.2023
GED -
SCALE