Christopher Vines
Clearwater,FL
Summary
Experienced high volume manager/server with over 10+ years experience in the food service industry. Skilled with providing excellent customer service, time management, multitasking skills, and problem solving. Passionate about delivering memorable guest experiences that exceeds expectations.
Overview
10
10
years of professional experience
Work History
Manager/Lead Server
Eddie's Bar and Grill
Dunedin, FL
11.2018 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Retail Sales Associate - Home Theater Department
Best Buy
Port Richey, FL
03.2017 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Assistant General Manager/Key Manager/Bartender/Server
SFMB Management LLC. - Yard of Ale/MacDinton's
Pinellas And Hillsborough Counties
03.2014 - 03.2017
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Knowledge of drink mixology while gaining and maintaining loyal patrons.
- Ensured guest satisfaction through proper steps of service while multitasking and maintaining a positive attitude.
Education
Diploma -
Torrington High School
Torrington, CT 06.2006
Skills
- Managerial Experience
- High Volume Dining
- Applied Knowledge of Bar Management and Function
- Developed Customer Service Skill
- Problem Solving Expert
- Expertise in Customer Retention/Loyalty
- Point of Sales (POS) System Operation
- Well Organized
- Upbeat, Outgoing, and Positive
- Clean and Neat Appearance
Availability
Open days, nights, weekends, holidays. Will discuss further with interview.
Timeline
Manager/Lead Server
Eddie's Bar and Grill
11.2018 - 08.2024
Retail Sales Associate - Home Theater Department
Best Buy
03.2017 - 09.2018
Assistant General Manager/Key Manager/Bartender/Server
SFMB Management LLC. - Yard of Ale/MacDinton's
03.2014 - 03.2017
Diploma -
Torrington High School