Amanda Cheramie
Tickfaw,LA
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Zachry Group. Skilled in tool identification and work order management, adept at streamlining processes and resolving issues with a focus on maintenance knowledge. Demonstrates strong leadership in team training and inventory stocking, ensuring safety and service excellence.
Overview
14
14
years of professional experience
Work History
Toolroom Attendant
Zachry Group
11.2023 - 09.2024
- Indexed locations of tools to facilitate quick retrievals from various shops.
- Educated team members on proper tool usage and safety guidelines, reducing potential accidents and mishandling incidents.
- Streamlined work processes, updating the tool room layout for increased efficiency and ease of access.
Service Manager
Cajun Corner
08.2021 - 09.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Property Manager
Osc Management
08.2010 - 03.2016
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Education
Fisher High
Lafitte, LA05.1998
Skills
- Tool Identification
- Work Order Management
- Maintenance knowledge
- Inventory Stocking
Timeline
Toolroom Attendant
Zachry Group
11.2023 - 09.2024
Service Manager
Cajun Corner
08.2021 - 09.2023
Property Manager
Osc Management
08.2010 - 03.2016
Fisher High