Christopher Vivace

• Provided remote IT support and website maintenance for small businesses
• Assisted with website updates, SEO optimization, and content management

• Diagnosed & resolved technical issues remotely, handling software installations and malware removal
• Managed multiple customer support tickets daily, achieving highest client retention on the team

• Developed a comprehensive AI-powered training course covering roofing materials, installation techniques, and industry standards
• Designed an AI simulation training program using Python and Java with intelligent learning algorithms.
• Built a custom certification course with structured questions, tests, and field exercises
• Integrated automation tools & AI-driven assessments to enhance training engagement and efficiency
• Facilitated training for insurance 3rd party sales consultants from claim filing to closing.

Side note: Company was a start up couldn't get off the ground

• Automated customer intake & claims processing using JIRA, Trello, and Zapier, reducing manual workload by 50%
• Managed technical escalations & system administration, ensuring seamless operations
• Led end-to-end project lifecycle management, improving customer communication and internal workflow

• Collaborated with programming teams to develop a SaaS trading system
• Created video tutorials and technical documentation to support system adoption
• Built an internal wiki for easy access to resources and support materials
• Led web development teams and white-label teams to support white-label clients
• Designed a structured onboarding process for clients, ensuring seamless integration and training