Christopher Walker

(Contractor supporting the Department of Homeland Security | Customs & Border Protection, Washington DC)

• Conduct in-depth analyses to inform strategic decision-making and optimize program outcomes for federal clients.
• Validate and assess data accuracy, ensuring quality assurance in program implementation.
• Collaborate with multi-disciplinary teams to ensure alignment with DoD objectives and regulatory requirements.
• Present actionable insights to senior leadership, driving improvements in program execution and customer satisfaction.

(Contractor supporting the Federal Bureau of Investigation, Quantico, VA)

• Improved operational efficiency through the evaluation and enhancement of existing processes.
• Collaborated with compliance and legal teams to align data handling with federal regulations.
• Gained extensive expertise in federal program data entry, reporting, and process optimization standards.

• Spearheaded cross-departmental collaboration with Sales, Design, Product Development, Accounting, and Operations teams to optimize business workflows, driving alignment with strategic goals and enhancing operational efficiency.
• Directed end-to-end product pipelines, ensuring timely deliveries and achieving seamless coordination between internal teams, vendors, and customers.
• Managed vendor negotiations and executed budget-conscious project planning while aligning with stakeholder objectives to deliver results under strict deadlines.
• Championed customer engagement efforts, fostering long-term relationships and leveraging feedback to optimize service delivery and improve satisfaction rates.

• Led customer relationship management for federal and civilian clients, ensuring successful implementation and ongoing support.
• Resolved challenges by delivering tailored solutions that enhanced customer satisfaction and retention.
• Prepared detailed business updates and strategic proposals to maximize client engagement and business growth.

• Managed day-to-day activities of enterprise accounts exceeding $10 million in annual revenue, to build long-term, strategic partnerships.
• Leveraged Salesforce to generate actionable insights, driving strategic planning and customer adoption strategies.
• Achieved sales quotas consistently through strategic planning and effective customer relationship management.
• Developed long-term relationships with key decision-makers in the assigned region, resulting in repeat business.

• Managed a diverse portfolio of clients, maintaining strong professional relationships and high levels of satisfaction.
• Coordinated with colleagues across departments to facilitate smooth transitions during client onboarding processes.
• Utilized advanced analytical tools to evaluate account performance trends, identifying areas for improvement or potential risks.