Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Waller

Minot

Summary

Dynamic operations leader with a proven track record at Plains Ag, excelling in revenue generation and strategic planning. Skilled in staff development and logistics management, I drive continuous improvement initiatives that enhance efficiency and customer satisfaction. Adept at analyzing data to inform decision-making and optimize performance across diverse teams.

Overview

10
10
years of professional experience

Work History

General Manager of Operations

Plains Ag
04.2024 - Current
  • Coordinated daily operational activities to ensure efficiency and effectiveness in service delivery.
  • Assisted in implementing standard operating procedures to enhance workflow consistency.
  • Supported team members by providing training on operational tools and systems for improved performance.
  • Engaged with stakeholders to gather feedback for continuous improvement of operational services.
  • Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
  • Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager of Operations

Pep Boys Auto Parts & Service
04.2022 - 02.2024
  • Researched best practices in operations management to contribute to process improvements and innovations.
  • Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
  • Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
  • Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Service Manager

NTB-National Tire & Battery
05.2018 - 04.2022
  • Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
  • Analyzed customer feedback to identify areas for improvement and implement actionable solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Automotive Technician

Firestone Auto Care
08.2015 - 09.2017
  • Diagnosed and repaired vehicle mechanical issues using advanced diagnostic tools.
  • Performed routine maintenance services, ensuring vehicles met safety and performance standards.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.

Education

BBA - Operations Management

Western Governors University
Salt Lake City, UT
05-2027

Certificate of Technical Studies - Diesel Technology

Lincoln College of Technology
Windsor, CT
10-2018

Skills

  • Operations management
  • Staff development
  • Business analysis
  • Logistics management
  • P&L management
  • Data analysis
  • Revenue generation
  • Cost reduction
  • Planning and implementation
  • Strategic planning
  • Business development

Timeline

General Manager of Operations

Plains Ag
04.2024 - Current

General Manager of Operations

Pep Boys Auto Parts & Service
04.2022 - 02.2024

Service Manager

NTB-National Tire & Battery
05.2018 - 04.2022

Automotive Technician

Firestone Auto Care
08.2015 - 09.2017

BBA - Operations Management

Western Governors University

Certificate of Technical Studies - Diesel Technology

Lincoln College of Technology

Similar Profiles

CREATE PROFILE