CHRISTOPHER WARDLEY
Margate,FL
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Consultant, Interior Design
City Furniture
05.2025 - Current
- Developed tailored design solutions based on client preferences and spatial requirements.
- Guided clients through selection of materials, colors, and furnishings to enhance interior aesthetics.
- Collaborated with contractors and suppliers to ensure timely project completion and quality standards.
- Conducted detailed consultations to assess client needs, ensuring alignment with design concepts.
- Fostered strong client relationships, leading to repeat business and referrals through exceptional service delivery.
Lead Sales Consultant
Xfinity Comcast
01.2023 - Current
- Effectively build and manage diverse client accounts across Internet, TV, Home Security, and Mobile Phone services, delivering tailored solutions to meet individual needs.
- Coordinate technical visits and conduct diagnostic tests in-store, acting quickly and effectively to identify and resolve customer issues.
- Manage team scheduling, time-off requests, and sick day entries with detail and efficiency, fostering a harmonious and productive work environment.
- Conduct thorough monthly inventory checks, and handle equipment orders and returns to ensure operational excellence and smooth service delivery.
- Ensure diligent completion of daily back-office accounting tasks, prioritizing financial accuracy and integrity in all operations.
Technicians Manager
Assurant
10.2021 - 12.2022
- Trained and developed a high-performing team, providing comprehensive guidance and mentorship to enhance their technical proficiency and problem-solving abilities.
- Streamlined operational efficiency through weekly management of bulk inventory and handling of large purchase orders.
- Proved technical expertise by assisting in the repair of a diverse array of over 50 unique devices, ensuring the provision of high-quality service.
- Utilized industry-standard diagnostic programs such as GSX, RepairCal, MCE, RepairQ, Fenrir, and Samsung Device Care to effectively troubleshoot and resolve issues with malfunctioning devices.
- Spearheaded the assembly of computer systems for new locations, coordinating the installation of essential software, Wi-Fi access, and cable management, reflecting adept technical proficiency and keen attention to detail.
Geek Squad Agent
Best Buy
11.2019 - 10.2021
- Performed comprehensive diagnostics on laptops, phones, and tablets, ensuring optimal device functionality and customer satisfaction.
- Successfully assembled, repaired, and maintained a wide variety of desktop computers.
- Attained the Apple Product Repair Certification, expanding service capabilities and providing specialized expertise in troubleshooting a diverse range of devices including workstations, phones, tablets, and smart home equipment.
- Trained clients on the use of programs and operating systems, such as Windows, Linux, and Apple OS, encouraging user proficiency and independence.
- Managed the efficient processing and shipping of computer and phone components, ensuring seamless order fulfillment.
- Maintained meticulous reports detailing the repair history of client devices, demonstrating an attention to detail and commitment to transparency.
Team Leader
Sprint
11.2016 - 10.2019
- Educated customers on new products and offerings, providing valuable insights and recommendations to meet their needs.
- Trained store associates in effectively utilizing store systems, enhancing their skills and optimizing performance.
- Demonstrated expertise in managing leads through Salesforce, efficiently converting prospects into loyal customers.
- Took ownership of store's overall productivity results, setting high standards and driving the team to achieve goals.
- Organized and executed engaging store events, fostering customer loyalty and community engagement.
Sales Consultant
T-Mobile
08.2015 - 11.2016
- Set up store displays and merchandise, demonstrating ownership and a commitment to high standards, ensuring a visually appealing and organized store environment that enhances customer experience.
- Regularly tested various merchandise to ensure product quality, showcasing meticulous attention to detail and a dedication to customer satisfaction and trust.
- Trained in lead generation, customer onboarding, and direct account maintenance, reflecting a continual passion for learning and improving professional skills to deliver the best service to customers.
- Familiarized and programmed all manner of devices from major distributors, showcasing deep knowledge and understanding of the product offering, meeting the needs of the customers effectively.
Education
Diploma -
Coral Glades High School
Skills
- Sales strategy development
- Computer proficiency and Microsoft office
- Design trend awareness
- Excellent written and verbal communication
- Adaptable and flexible
- Task prioritization
Certification
- W.I.S.E. Certification Level 1
- W.I.S.E. Certification Level 2
- Apple Mobile Device Certified
- Apple Product Repair
- Apple Software Certified
- Samsung Product Repair
- Samsung Mobile Device Certified
Timeline
Sales Consultant, Interior Design
City Furniture
05.2025 - Current
Lead Sales Consultant
Xfinity Comcast
01.2023 - Current
Technicians Manager
Assurant
10.2021 - 12.2022
Geek Squad Agent
Best Buy
11.2019 - 10.2021
Team Leader
Sprint
11.2016 - 10.2019
Sales Consultant
T-Mobile
08.2015 - 11.2016
Diploma -
Coral Glades High School
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