Christopher Wendel
Los Lunas,NM
Summary
Adept Level 3 Technician with a proven track record at Swift Transportation, enhancing fleet efficiency and customer satisfaction through expert refrigeration and truck repairs. Excelled in mentoring junior staff and fostering team collaboration. Skilled in technician training (hard skill) and effective communication (soft skill), significantly reducing repair costs and improving service delivery.
Overview
23
23
years of professional experience
Work History
Level 3 Technician
Swift Transportation
02.2001 - Current
- Preforming troubleshooting/diagnosing and repairs of refrigeration systems, electrical systems on both Trucks and Trailers
- Provided clear communication channels between Swift and Walmart, facilitating business success.
- Mentored junior technicians, sharing valuable knowledge and best practices to enhance team capabilities overall.
- Collaborated with service technicians to accurately diagnose issues covered under warranty, ensuring proper documentation of repair needs.
- Delivered exceptional results under tight deadlines, completing urgent repair requests in a timely manner without compromising quality standards.
- Ensured seamless integration of new technologies into existing infrastructure, minimizing disruptions in service levels.
- Boosted customer satisfaction rates by providing timely and effective repair services.
- Reduced equipment repair costs through diligent preventive maintenance and accurate diagnostics of issues.
Education
Refrigeration
Thermo King
Minneapolis, MN10.2010
Refrigeration
Thermo King Basic
Minneapolis, MN09.2006
High School Diploma -
Los Lunas High School
Los Lunas, NM05.2001
Skills
- Refrigeration Troubleshooting and repair
- Truck Troubleshooting and repair
- Fleet maintenance
- Technician Training
- Time Management
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Team building
- Continuous Improvement
Timeline
Level 3 Technician
Swift Transportation
02.2001 - Current
Refrigeration
Thermo King
Refrigeration
Thermo King Basic
High School Diploma -
Los Lunas High School
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