CHRISTOPHER WENTZ

• Managed paperwork associated with chauffeur services including maintaining mileage logs and vehicle records
• Operated vehicles safely and efficiently while adhering to all traffic laws and regulations
• Recognized potential hazards on the roadways before they became issues in order to keep passengers safe
• Maintained a high level of professionalism and discretion when interacting with Clients.
• Adapted quickly to changes in schedules or routes due to unexpected traffic delays or inclement weather conditions
• Developed an excellent knowledge of local roads, highways and landmarks in order to ensure the safest routes were taken during transportation services
• Ensured that vehicles were kept clean and presentable at all times by performing regular maintenance checks
• Inspected vehicle prior to each trip to ensure safety and reliability of equipment being used.

• Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Boosted revenues by upselling and cross-selling products to new and established customers. **In Six Month period grew Route 26%.
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• Displayed products properly at customer sites and according to company specifications and policies.
• Expanded client base by consistently seeking out new opportunities for sales growth.
• Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
• Trained new Route Sales Representatives, sharing best practices for success in the role.
• Maintained accurate inventory records, ensuring sufficient product availability for customers. **Inventory Control is top of mind at every Customer to retain their trust in me.
• Managed accounts receivable, ensuring prompt payment from customers and minimizing outstanding balances.
• Conducted regular product demonstrations for potential clients, showcasing the benefits of available products. ** Maxed out all Core Promotions I participated in.
• Negotiated contracts with clients, securing profitable long-term agreements for the company. **Took over Route with 30+ Delinquents brought down to 5 by Fiscal Year End.

• Achieved consistent on-time delivery records through meticulous planning and organization of assigned routes.
• Increased customer satisfaction with timely deliveries through effective route planning.
• Prioritized urgent deliveries when necessary to meet tight deadlines without compromising overall route performance.
• Adhered to all company policies and regulations while navigating various routes across diverse territories.
• Maintained vehicle safety, conducting thorough pre-trip inspections and addressing any issues promptly.
• Established positive relationships with regular customers by delivering exceptional service tailored to their unique needs.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.

• Assisted with training and development of team members.
• Handled customer complaints and inquiries.
• Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Updated job knowledge by attending workshops, training sessions and educational opportunities.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

Was the Fleet Manager when it was implemented at our location. Took Six Months of inputting invoices from our Vendor, which involved numerous Saturdays to get up to Compliance.

• Boosted revenues by upselling and cross-selling products to new and established customers.
• Maintained positive relationships with customers using good communication and follow-through abilities.
• Developed and implemented promotional strategies to boost sales and customer loyalty.
• Expanded client base by consistently seeking out new opportunities for sales growth.
• Trained new Route Sales Representatives, sharing best practices for success in the role.
• Maintained accurate inventory records, ensuring sufficient product availability for customers.

• Ensured that all customer inquiries were addressed in a timely manner, while also ensuring accuracy and quality of work
• Maintained an organized system of scheduling, tracking, and reporting customer service requests
• Managed team workflow by assigning tasks appropriately based on individual strengths and abilities.
• Conducted regular meetings with management to provide feedback on job performance, discuss goals, and address any concerns or questions they may have had regarding their roles
• Resolved complex issues by utilizing problem solving skills and creative thinking techniques
• Tracked employee attendance records and took appropriate action when necessary
• Assessed managements progress against established objectives set forth at the beginning of each quarter
• Established best practices for responding promptly to escalated inquiries from customers seeking additional support or assistance
• Maintained knowledge of company products to provide helpful suggestions and recommendations to management as well as customers
• Trained managers (delegation) in job-specific tasks and evaluated continuing education needs to improve team performance.
• **During my tenure our District was up 11.6% compared to Rolling 12. Second highest rated District in 6 District 45 store franchise. With 84% Turnover rate.

• Maintained a high level of customer service by addressing patron complaints promptly and professionally
• Provided leadership by setting clear expectations for team members
• Monitored cash handling procedures to accurately charge customers
• Organized and delegated tasks to staff members, monitored performance and provided constructive feedback
• Greeted guests at tables and attended to guest needs to promote customer service and satisfaction
• Provided orientation and on-boarding training to new associates
• Ensured compliance with all applicable federal, state, local laws and regulations regarding food safety, sanitation and labor practices
• Monitored restaurant equipment to schedule maintenance and repairs
• Managed payroll records accurately ensuring timely payment of wages
• Facilitated regular meetings with staff members to discuss progress towards goals.
• Resolved customer complaints in a timely and professional manner
• Managed inventory levels to minimize stock outs while controlling costs
• Generated weekly reports detailing sales performance.
• Assisted in the selection, training, coaching and development of new staff
• Provided excellent customer service and developed strong relationships with customers to ensure repeat business.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
• Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired and trained new team members.

During my time as General Manager won numerous Sales Awards including Top Performer in Quarterly and Annual Sales over previous. Top 10% in Nation in Customer Service three times. Opened four new Store locations. District Trainer. Top 10 in Company, Overall Performance, two times.