Christopher West
Schertz ,TX
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Retail Service Technician
Airtron Heating & Air Conditioning
12.2021 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Personnelist
United States Air Force, USAF
03.2010 - 04.2021
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Worked Air Force casualty program ensuring dependents receive due entitlements (Randolph AFB, TX)
- Supervised Airman working Air Force assignments, was supervisor of first digital airman at Air Force Personnel Center (Randolph AFB, TX)
- Worked Guard and Reserve retirements at Air Force Reserve Personnel Center serving up to 50 members daily(Buckley AFB, CO)
- Stood up unit human resources section for base Security Forces servicing around 200 members (Wright-Patterson AFB, OH)
- Counseled Airman in technical school on assignments and other human resource actions serving roughly 250 students and faculty
Education
HVAC-R
South Texas Vocational Technical Institute
San Antonio, TX12.2021
Skills
- Equipment Maintenance
- System Installation
- Quality Control
- Blueprint Reading
- Environmental Compliance
- Issue Analysis
- System Troubleshooting
- Equipment Repair
- Customer Service
- OSHA Compliance
- Power Tools and Equipment
- Mechanical Aptitude
- Safety Equipment
- Customer Interaction
- Troubleshooting
- Preventive Maintenance
- HVAC Systems
Timeline
Retail Service Technician
Airtron Heating & Air Conditioning
12.2021 - Current
Personnelist
United States Air Force, USAF
03.2010 - 04.2021
HVAC-R
South Texas Vocational Technical Institute
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