Christopher Wheeler
Gladewater,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
QA Inspector
TCI Industries
01.2019 - 04.2022
- Repaired faults, reassembled products, and completed additional tests.
- Investigated customer complaints to take necessary corrective actions.
- Updated quality control records and reports.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Completed precise measurements using special tools.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Trained other workers in inspection and testing procedures.
- Monitored product quality at all stages of production process.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Communicated with production team members about quality issues.
- Provided feedback to production team regarding product quality.
- Collaborated with production staff to establish and meet quality standards
- Resolved customer complaints by investigating problems and developing solutions.
Fabrication Welder
TCI Industries
06.2014 - 04.2022
- Inspected welds for accuracy and conformance to specifications.
- Welded metal components in vertical, overhead and flat positions.
- Maintained safety by wearing protective equipment, staying alert and following procedures.
- Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
- Maintained clean and organized work area to prevent workplace accidents.
- Used cutting torches to shape and cut metal for fabrication projects.
- Bolted, clamped and tack-welded parts to secure components prior to welding.
- Finished welding and fabrication projects using grinders.
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Detected faulty operation of equipment and defective materials and promptly resolved issues.
- Cleaned material surfaces to remove dirt or excess acid using chemical solutions, wire brushes and grinders.
- Tested strength and quality of welds using tension, bend and penetration tests.
- Completed projects safely by closely monitoring conditions when lighting torches and using tools.
- Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
- Read and followed blueprints and weld diagrams.
Premises Technician
AT&T
04.2010 - 08.2012
- Installed wiring, cabling and networking hardware on customer premises.
- Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
- Educated customers on how to use Uverse service.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Installed and configured new devices and system components.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Customer Service Technician
AT&T
05.2005 - 04.2010
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Network Center Technician
AT&T
11.2001 - 05.2005
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Provided detailed reporting on performed maintenance and repairs to support overall network health and recovery efforts.
- Worked with outside vendors for fiber installations and service.
Systems Technician
AT&T
03.2000 - 11.2001
- Evaluated finished assemblies for compliance with standard procedures and design requirements.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
- Hooked up systems to specified panel mountings of particular devices.
- Enforced safe job site and maintained compliance with company safety, OSHA and customer-specific safety standards.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Installed and wired system devices using standard product setup and electrical knowledge.
Education
Associate of Applied Science - Electonics Engineering
ITT Technical Institute
Richardson, TX03.2000
Skills
- Maintaining Quality Assurance Standards
- Inspection and Examination
- Quality Standards Adherence
- Quality Assurance Procedures
- Train Employees
- Inspection Procedures
- Visual Inspection
- Corrective Action Recommendations
- Parts Installation
- Fabrication Inspection
- Schematic Understanding
Timeline
QA Inspector
TCI Industries
01.2019 - 04.2022
Fabrication Welder
TCI Industries
06.2014 - 04.2022
Premises Technician
AT&T
04.2010 - 08.2012
Customer Service Technician
AT&T
05.2005 - 04.2010
Network Center Technician
AT&T
11.2001 - 05.2005
Systems Technician
AT&T
03.2000 - 11.2001
Associate of Applied Science - Electonics Engineering
ITT Technical Institute
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