Summary
Overview
Work History
Education
Skills
Certification
Citizenship
Clearance
Timeline
Generic

Christopher A. Whitaker

Copperas Cove

Summary

Experienced technology specialist with a strong background in systems administration, maintenance, software installation/upgrading, and end-user training. Skilled at devising effective solutions to ensure program compatibility and successfully executing system upgrades and installations. Proficient in managing complex systems, including various operating systems, servers, and specialized software such as Microsoft and Linux.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Trainer – Senior Lead

Sev1Tech Inc.
03.2019 - Current
  • Managed government-provided suite of equipment in a government designated facility for training and familiarization of software and hardware baselines
  • Provides refresher and over-the-shoulder (OTS) training as directed by the Project Manager DCGS-A , the current mission, and the military customer
  • Provides technical and applied training expertise in all phases of training from the issuance of equipment, deployment of the unit to forward operations and then back to state-side locations
  • Setup various classroom configurations to provide effective and time saving training to the customer
  • Serves as a Mission Lead on system training events, sharing his IT technical expertise with not only the customer but with other team members.
  • Oversees the development of technical documentation, instruction and evaluation to meet changing IT education initiatives.
  • Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
  • Stayed up-to-date with industry trends, attending conferences and webinars to ensure relevant information was incorporated into training materials.
  • Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.

Senior Intel Technical Trainer/Maintainer

Ingenuity and Purpose Worldwide Services (IAP)
07.2017 - 03.2019
  • Provided IT knowledge and applied training expertise in all phases of training development resulting in a 100 percent success rate of training events for the year
  • Supported IT department in resolving complex issues, applying extensive knowledge of various technologies and systems.
  • Facilitated virtual, in-person and blended learning sessions.
  • Created over 150 training support outlines to assist team member in providing concise and relative training to the customer
  • Provided detailed training on complex IT systems to include, installation of Operating Systems; for example, MS Windows Server 2012 and Linux, VMWare software, Security System Software such as Host Based Security System (HBSS).

Training Manager

Bowhead Solutions
04.2016 - 07.2017
  • Assessed training needs for new and existing Mission Command Personnel Identifying internal and external training programs to address competency gaps
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Organized and developed training programs to meet specific training needs within the program
  • Coordinated training meetings with subject matter experts regarding instructional course and equipment designs
  • Presented training programs using recognized training techniques and tools
  • Facilitated learning through a variety of delivery methods including classroom instruction and distance learning techniques
  • Designed and applied assessment tools to measure training effectiveness
  • Tracked and reported training outcomes to senior staff members both civilian and military members
  • (NET, exercise support, deployments, and other mission support activities in accordance (IAW) with AR 350-1.) Evaluated and made recommendations on trainers, training material and methodology, identifying possible shortcomings and developing strengths in team members.

Field Support Engineer (FSE)

AASKI Technology
04.2014 - 04.2016
  • Point of contact for network security and system troubleshooting processes
  • Provided both technical and operational Tier 1 and Tier 2 level support to both the military and civilian customer
  • Loaded and maintained software upgrades on all Tactical Mission Command (TMC) related systems, exercise support (to include out of region deployments)
  • Sharpened key Information Technology skills in the military and civilian students through the use of role-playing, simulations, team exercises, group discussions, videos, and lectures
  • Administered and maintained both client and server level computers using Microsoft Windows and Linux versions of software both server and client-based systems.
  • Streamlined internal processes by collaborating with cross-functional teams to identify areas for improvement.

Education

AAS Computer Science and Information Security Management -

Central Texas College
Killeen, TX
03.2016

Skills

  • Windows administration
  • VPN Configuration
  • System Troubleshooting
  • Hardware Installation
  • IT Documentation
  • Patch management
  • User Training
  • Server Management
  • Web Server Administration
  • Configuration Management
  • Group Policy management
  • Technical Support
  • Virtual Machine Operation
  • Problem-solving aptitude

Certification

  • Distributed Common Ground System Army (DCGS-A) 3.2 SP1 Tactical Intelligence Ground Station (TGS) Lot F (Maintenance)
  • Distributed Common Ground System Army (DCGS-A) 3.2 SP1 Intelligence Fusion Server (IFS)
  • Certificate, Intelligence Fusion Station (IFS) Maintainer Training
  • Certificate, Cross Domain Solution Server (CDSS) Maintainer Training
  • Information Assurance Technician (IAT) Level II Certified
  • Certified as Information Assurance Security Officer (IASO)
  • Certificate, Host Based Security System (HBSS)
  • Microsoft Certified Professional
  • CompTIA Security+ CE Certification
  • Microsoft Specialist
  • Microsoft Certified Solutions Associate
  • Microsoft Certified IT Professional (MCITP) Server Administrator on Windows Server
  • Microsoft Certified IT Professional (MCITP) Enterprise Desktop Administrator on Windows
  • Microsoft Certified IT Professional (MCITP) Enterprise Administrator on Windows Server
  • Microsoft Certified IT Professional (MCITP) Enterprise Desktop Support Technician
  • CompTIA Secure Infrastructure Specialist - CSIS
  • CompTIA IT Operations Specialist - CIOS
  • CompTIA Network Infrastructure Professional - CNIP
  • CompTIA Network+ CE Certification
  • CompTIA A+ CE Certification
  • CompTIA Server+ Certification
  • Certificate, Instructor/Trainer Course 80 hours
  • Certificate, Domain Controller/Active Directory Troubleshooting

Citizenship

U.S. Citizen

Clearance

TOP SECRET/SCI/CI Poly, (Current thru 02/25/25)

Timeline

Technical Trainer – Senior Lead

Sev1Tech Inc.
03.2019 - Current

Senior Intel Technical Trainer/Maintainer

Ingenuity and Purpose Worldwide Services (IAP)
07.2017 - 03.2019

Training Manager

Bowhead Solutions
04.2016 - 07.2017

Field Support Engineer (FSE)

AASKI Technology
04.2014 - 04.2016

AAS Computer Science and Information Security Management -

Central Texas College

Similar Profiles

CREATE PROFILE
Christopher A. Whitaker