Christopher White
Sparta,TN
Summary
Dynamic Branch Manager at Regions Bank with a proven track record in enhancing customer service and driving sales performance. Skilled in branch operations management and fostering strong customer relationships, I successfully implemented strategic plans that improved service quality and team productivity. Excellent time management and coaching abilities led to significant operational improvements.
Overview
26
26
years of professional experience
Work History
Branch Manager
Regions Bank
Woodbury, TN
06.2016 - Current
- Oversaw daily branch operations, ensuring compliance with policies and procedures.
- Led team in achieving sales targets through effective coaching and performance management.
- Developed and implemented strategic plans to enhance customer service quality.
- Analyzed branch performance metrics to identify improvement opportunities and drive results.
Quality Improvement Coach
Suntrust Bank
Cookeville, TN
06.2010 - 06.2016
- Developed tailored coaching programs to enhance employee performance and engagement.
- Facilitated workshops on customer service excellence and financial product knowledge.
- Collaborated with teams to identify areas for skill development and improvement.
- Monitored participant progress, providing constructive feedback to ensure growth.
Route Manager
Allied Home Medical
Cookeville, TN
04.2002 - 05.2010
- Managed daily routing schedules to optimize delivery efficiency and reduce operational costs.
- Coordinated with team members to ensure timely and accurate order fulfillment across multiple locations.
- Trained new staff on route management software, enhancing team productivity and performance.
- Analyzed delivery data to identify trends, improve service quality, and inform strategic decision-making.
Team Lead
Kentucky Fried Chicken
Sparta, TN
11.2000 - 05.2002
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on food safety and operational procedures.
- Implemented process improvements to enhance productivity and reduce waste.
- Coordinated staff schedules to optimize resource allocation during peak hours.
Shift Lead
Wendys
Sparta, TN
09.1999 - 11.2000
- Supervised team members to ensure adherence to operational standards and procedures.
- Trained new employees on customer service protocols and food safety guidelines.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Managed inventory levels, ensuring proper stock of supplies and minimizing waste.
Education
High School Diploma - General Education
White County High School
Sparta, TN05-2000
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Timeline
Branch Manager
Regions Bank
06.2016 - Current
Quality Improvement Coach
Suntrust Bank
06.2010 - 06.2016
Route Manager
Allied Home Medical
04.2002 - 05.2010
Team Lead
Kentucky Fried Chicken
11.2000 - 05.2002
Shift Lead
Wendys
09.1999 - 11.2000
High School Diploma - General Education
White County High School