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Hi, I’m
Christopher Williams
Product Specialist - Sales Professional
Phoenix,AZ
Summary
Hardworking Product/Sales Manager with 20 years of experience collaborating with teams to build seamless and cost-effective products. Excellent interpersonal and organizational skills. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
21
years of professional experience
2
years of post-secondary education
Work History
Cyclone Technology LLCTempe, AZ
Global Product Specialist/Regional Sales Manager
04.2017 - 02.2023
Job overview
- Oversaw global product market development and partner relationships, enabling footprint expansion into new markets.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Boosted customer base penetration using creative promotional approaches.
- Managed product demonstrations, installations, and training.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Cyclone Technology LLCTempe, AZ
Service and Support Manager
03.2010 - 04.2017
Job overview
- Collaborated with regional sales teams to identify and meet customer needs.
- Coordinated global service technician/sales training and development.
- Documented user stories, specifications, and product features into detailed manuals and presentations to communicate across teams for market and support development.
- Developed product documentation to communicate upcoming features and products to internal teams.
Cyclone Technology LLCTempe, AZ
Technical Service Advisor
04.2002 - 03.2010
Job overview
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Designed training curricula to instill necessary process skills, verifying competency via subsequent test procedures.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing projects to drive operational excellence.
Education
Alfred State College - SUNY College of TechnologyAlfred, NY
Associate of Applied Science from Robotics And Computer Control Technology
09.1999 - 05.2001
Skills
Business development and planning
Product expertise
Product and service sales
Presentation ability
Professional demeanor
Excellent verbal/written communication
Account development
Software
CRM (Pipedrive-Salesforce)
Timeline
Global Product Specialist/Regional Sales Manager
Cyclone Technology LLC
04.2017 - 02.2023
Service and Support Manager
Cyclone Technology LLC
03.2010 - 04.2017
Technical Service Advisor
Cyclone Technology LLC
04.2002 - 03.2010
Alfred State College - SUNY College of Technology
Associate of Applied Science from Robotics And Computer Control Technology
09.1999 - 05.2001