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Experienced IT Service Desk Analyst with 12 years of comprehensive expertise in providing efficient technical support and problem-solving for diverse hardware, software, and network issues. Proven success in delivering top-notch customer service, demonstrating strong proficiency in Active Directory, Office 365 Products, and remote desktop troubleshooting.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

SOM is a highly experienced IT professional with a proven track record in project management, service management, service delivery, solution architecture, and development. Currently serving as the Principal Service Delivery Director/AMS Lead/QA Lead for the Healthcare and Education domain at NCS (SingTel Group), SOM is responsible for successfully delivering large-scale national projects and effectively managing their operations. Prior to joining NCS, SOM held the position of Senior Service Delivery Manager in the Health & Public Service Sector at Accenture, where they worked closely with major healthcare providers and government health organizations in Singapore. Renowned for running cost-effective and profitable operations with a strong focus on creating value for customers, SOM excels in conducting strategic discussions and negotiations with client stakeholders to ensure visible and significant business outcomes. In their current role, SOM's primary objective is to establish and maintain positive client relationships while ensuring that NCS fulfills its contractual obligations for Application Maintenance and Operations Support in the most cost-effective manner possible, aligning with NCS Delivery Method. With core competencies in developing strategies and solutions, cloud migration, pre-sales and deal shaping, P&L management, healthcare information technology, project management, service management and delivery, change and release management, infrastructure operations management, solution architecture, leadership and talent management, vendor management, conflict resolution, troubleshooting techniques, coordination and tracking; SOM possesses a comprehensive skill set that enables them to excel in their field.

Christopher Williams

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Service Delivery Technician 2 - Contractor

Advanced Repair Agent

Consulting Agent

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Bachelor of Science - Cloud And Network Engineering - Amazon Web Service

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Service Delivery Technician 2 - Contractor

Advanced Repair Agent

Consulting Agent

Bachelor of Science - Cloud And Network Engineering - Amazon Web Service

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