Justin Murray
Baltimore,MD
Overview
11
11
years of professional experience
Work History
Contractor
Freelance Engineer
Washington, DC
01.2025 - Current
- Commission, decommission, install and support various commercial AV equipment
- Conduct various IT and AV related hardware installations for commercial clients
- Executed repair and troubleshooting services per work order requirements, enhancing client satisfaction through timely resolutions
- Analyze and implement architectural drawings to meet detailed specifications, ensuring project alignment with client requirements
- Coordinate with Project Leads to confirm work order details, per client request
- Managed multiple projects weekly, ensuring timely completion using Work Market and Field Nation for efficient work order processing
- Create reports of site surveys and general information required to close and open work order request
- Establish and maintain positive professional relationships with current and new clients
Lead Warehouse Manager
Rentex
Upper Marlboro, MD
01.2024 - 01.2025
- Oversee operational flow of AV rental equipment via client deliveries and returns on a day-to-day basis
- Operational Lead for all Rentex Sales Reps, Logistics and Product Management via phone or email, for order related issues and questions
- Directed and held warehouse employees accountable daily to complete tasks within time constraints
- Create and manage short-term and long-term labor schedules, managing personnel time-cards via ADP, GOCO, etc.
- Anticipated warehouse issues and communicated effectively with teams to troubleshoot and resolve them proactively
- Coordinated dispatch, quality control, and logistics teams to confirm shipment inquiries using BOLs
- Operate Forklift and other power equipment to ensure products are picked, packaged and shipped to remote clients efficiently
- Utilized inventory control management software to support and locate assets with RFID technology
- Conduct Daily/Weekly/Monthly tasks and reports to ensure operational and safety goals are met
- Perform quality control tests to verify gear performance is to industry standards
- Teach essential warehouse skills to employees, ensuring best operational practices and SOP's are met
- Delegate warehouse labor daily, per workload and project requirements
- Perform Data Entry for daily operational requirements
- Actively contribute to the branch management team, maintaining communication with other managers and leadership and team members
- Assisted in Rentex's tech support initiatives to improve customer service
Weekend Warehouse Manager
Rentex
Upper Marlboro, MD
01.2023 - 01.2024
- Coordinate Inbound, Outbound, Quality Control and Logistics teams to maximize performance efficiency
- Provide daily direction and accountability to warehouse employees to ensure warehouse tasks are completed in the time allotted
- Oversee operational flow of AV rental equipment via client deliveries and returns on a day-to-day basis
- Anticipated warehouse issues, communicated with teams to troubleshoot and resolve problems proactively
- Conduct Daily/Weekly/Monthly tasks and reports to ensure operational and safety goals are met
- Operational Lead for all Rentex Sales Reps, Logistics and Product Management via phone or email, for order related issues and questions
- Perform quality control tests to verify gear performance is to industry standards
- Created and managed labor schedules while overseeing personnel time-cards via ADP, GOCO, etc.
- Delegate warehouse labor daily, per workload and project requirements
- Actively contribute to the branch management team, maintaining communication with other managers and leadership and team members
- Participated in Rentex's company-wide tech support efforts.
C.E.O./Contractor
Heri Watu Arts, LLC
Fort Washington, MD
08.2017 - 04.2023
- Managed creative content projects for stage productions and community activities, improving customer experience and expanding customer base
- Rendered creative content and services for Heri Watu Arts, including gallery art series, commissions, caricatures, logos, and musical productions
- Render various logo, flyer, and sticker designs, meeting clients' branding expectations
- Developed culture development curricula for after-school workshops and private events, enhancing understanding of African cultural diaspora
- Executed administrative tasks for Heri Watu Arts, LLC, ensuring smooth operations.
Call Center Tech 1
Beacon Health Options
Reston, VA
02.2017 - 08.2017
- Answered Tech Support Hotline calls for HQ and remote users, delivering immediate technical support, managing escalations, and resolving tickets
- Diagnose, troubleshoot and resolve a wide range of hardware, software, and network issues
- Created user accounts for company services, enabling users to access necessary tools for daily tasks
- Processed security requests for employees, contractors, and new hires, facilitating access to equipment, services, and role enhancements
Service Desk Associate
Cvent, Inc.
Tysons Corner, VA
01.2015 - 01.2017
- Register Apple SSA (Self Service Account) for our Tech Ops department, allowing engineers to successfully earn their AMCT, and efficiently perform repairs on Apple devices without voiding the warranty
- Resolve tickets for more than 20 office and remote users daily, which improves client workflow, decreases user downtime, while increasing overall customer satisfaction
- Resolve various software, and web application issues, weekly, resulting in increased productivity, and less downtime for end users
- Streamlined Windows 10 Specialist training for all engineers to support end users transitioning into the Windows 10 environment.
- Image computers and laptops (Mac & Windows) for more than 50 clients weekly, resulting in a ready-to-work environment
- Manage several assets, including workstations, laptops, monitors, Cisco IP phones. etc., for multiple company sites, using our Asset Management tool, which promotes company-wide organization, while keeping track of IS property
- Install relevant operating systems and parallels for end users, such as OS X Mavericks, Windows 7 Professional and Linux (Red Hat & Ubuntu), increasing overall productivity for users and developers
- Install more than 70 access points, providing company wide network access for our users
Education
Associates - Business, Project Management
DeVry University
Online01-2027
1-Year Cert - Information Technology
Year Up / Northern Virginia Community College
Arlington, VA01-2015
Skills
- Adobe Premiere Certified
- Adobe Suite
- Adobe Creative Cloud
- Content creation
- AV Technologies
- Cameras
- Projectors
- Lighting
- Wireless Microphones
- Speakers
- Cisco Jabber Video for Teleconference
- Blue Zone Technologies VTC Software
- Webex
- RTP Pro
- Technical support
- Help Desk
- Customer support
- SCCM administration
- Active Directory
- Service Now
- Microsoft Office 365
- Tableau
- Visio
- SharePoint
- VPN
- Windows 10
- Windows 7
- Dell
- HP
- Lenovo
- Apple
- HP printers
- Computer assembly and repair
- Hardware installation
- Installing drivers
- Troubleshooting connections
- Networking experience
- Activating ports
- Basic router configuration
- Switches
- Wi-Fi router
- Parallels
- Clear-Com
- JBL
- Shure
- Ticketing system management
- Inventory management
- Performance Monitoring
- Budget Management
- Agile Methodologies
- Customer service
- Performance Monitoring
- Customer service
Timeline
Contractor
Freelance Engineer
01.2025 - Current
Lead Warehouse Manager
Rentex
01.2024 - 01.2025
Weekend Warehouse Manager
Rentex
01.2023 - 01.2024
C.E.O./Contractor
Heri Watu Arts, LLC
08.2017 - 04.2023
Call Center Tech 1
Beacon Health Options
02.2017 - 08.2017
Service Desk Associate
Cvent, Inc.
01.2015 - 01.2017
Associates - Business, Project Management
DeVry University
1-Year Cert - Information Technology
Year Up / Northern Virginia Community College