Daniela Belén Rodríguez
Doral,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Independent Contractor
Liveops
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Tracked customer service cases and updated service software with customer information.
Recruitment Assistant
FedEx Express MIAX
10.2021 - 01.2023
- Provided candidates with information about pay rates, dates and training processes.
- Coordinated incoming job requisitions and applications.
- Reached out to new hires to check for issues and welcome to company.
- Hired employees and initiated new hire paperwork process.
Material Handler
FedEx Express MIAX
05.2021 - 10.2021
- Used hand-held scanners and physical logs to accurately track item movements.
- Packed items into appropriate containers for shipment.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Customer Support Representative
OTCHealthSolutions
04.2019 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Lead Store Associate
CVS Pharmacy
04.2018 - 04.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Managed efficient cash register operations.
- Used POS system to process sales, returns, online orders, and gift card activations.
Store Associate
Fashionista Street
11.2017 - 04.2018
- Maintained tidy and organized store to comply with cleanliness standards.
- Logged reports, expenses, receipts, and sales in company database.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Assistant Manager
Green Apple Juice Lounge
02.2016 - 11.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Associate of Arts - Photographic, Film, And Video Technology
Miami Dade College
Miami, FL04.2023
Bachelor - Film
Full Sail University
Miami, FL06.2025
Skills
- Strong customer service skills
- Typing 30 wpm
- Oral, written and interpersonal communication aptitude
- Ability to work in a structured, fast paced environment
- Excellent organizational and time management abilities
- Strong proficiency with Microsoft 365
- Certified with Adobe Premiere Pro
- Database Optimization
Certification
- Video editing certified, Adobe Premiere pro - July 2021.
- Digital Photography certified, MDC Continued Education - June 2019.
Languages
English
Native or Bilingual
Timeline
Independent Contractor
Liveops
01.2023 - Current
Recruitment Assistant
FedEx Express MIAX
10.2021 - 01.2023
Material Handler
FedEx Express MIAX
05.2021 - 10.2021
Customer Support Representative
OTCHealthSolutions
04.2019 - 04.2021
Lead Store Associate
CVS Pharmacy
04.2018 - 04.2019
Store Associate
Fashionista Street
11.2017 - 04.2018
Assistant Manager
Green Apple Juice Lounge
02.2016 - 11.2017
Associate of Arts - Photographic, Film, And Video Technology
Miami Dade College
Bachelor - Film
Full Sail University
Similar Profiles
Clarissa LewisClarissa Lewis
Customer Service Agent (Remote) at LiveOpsCustomer Service Agent (Remote) at LiveOps
Kahdija GeraldKahdija Gerald
Call Center Sales Representative at LiveOpsCall Center Sales Representative at LiveOps
WYONNA HEARDWYONNA HEARD
Independent Contractor- Customer Service Rep at LiveOpsIndependent Contractor- Customer Service Rep at LiveOps