Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Bertrand Esambe Epoge

Lakeway,TX

Summary

Bilingual customer service professional with 5 years of experience providing exceptional support in technical and non-technical environments. Currently pursuing a Master's in Cybersecurity Analytics, I possess strong problem-solving skills and a solid background in IT infrastructure and client relations. Enthusiastic about delivering high-quality service and committed to ensuring customer satisfaction. Fluent in French-Canadian and English.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Contractor

Busy Bee Services
Lakeway, USA
12.2023 - Current
  • Provided technical support to end-users, resolving hardware and software issues efficiently
  • Assisted in maintaining and troubleshooting IT infrastructure, enhancing user experience
  • Documented system configurations and troubleshooting steps, ensuring clarity and continuity in support processes
  • Conducted market research to identify potential customers and target markets.
  • Negotiated contracts with vendors for services and supplies.

Customer Support

SP Plus Parking
Austin, Texas
10.2021 - 11.2023
  • Provided customer support services to ensure proper utilization of microcomputer systems.
  • Provided customer support via phone or email regarding questions about their compressor systems.
  • Monitored incoming calls and emails for customer support issues.
  • Provided guidance, direction and feedback to customer support team members on a regular basis.
  • Provided customer support and troubleshooting to ensure successful product implementation.

Contractor - Texas Medicaid Support Specialist

Accenture
Austin, USA
01.2021 - 01.2022
  • Delivered comprehensive support to Medicaid beneficiaries, addressing inquiries and enrollment issues
  • Utilized CRM systems to track customer interactions and ensure timely case resolutions
  • Collaborated with cross-functional teams to escalate complex issues while maintaining confidentiality per HIPAA regulations
  • Identified potential issues or risks that could impact the successful completion of projects.

Leasing Client Specialist

NU Rock Management
Austin, USA
01.2019 - 01.2021
  • Managed tenant relations, ensuring prompt resolution of inquiries and concerns to maintain high tenant satisfaction
  • Conducted property inspections and coordinated move-in/move-out processes effectively
  • Maintained accurate records and collaborated with maintenance teams for timely resolution of issues
  • Processed client orders accurately and efficiently.

Education

MS - Cyber Security Analytics

Champlain College
Burlington, VT
05.2025

BS - Integrated Studies and Organization Development

Champlain College
Burlington, VT
12.2023

BS - Educational Psychology

University Of Buea
11.2015

Skills

  • Bilingual: Fluent in French-Canadian and English
  • Excellent communication and interpersonal skills
  • Proficient in Windows
  • Proficient in internet browsers
  • Understanding of computer networks
  • Strong multitasking abilities
  • Strong problem-solving abilities
  • Experience with CRM systems
  • Experience with customer service software
  • Detail-oriented
  • Strong organizational skills
  • Client Relationship Building

Certification

  • Full Stack Development, Tech Talent South (TTS), 2021
  • Scrum Master, International Scrum Institute, 2020

References

Available upon request.

Languages

English and French
Professional

Timeline

Independent Contractor

Busy Bee Services
12.2023 - Current

Customer Support

SP Plus Parking
10.2021 - 11.2023

Contractor - Texas Medicaid Support Specialist

Accenture
01.2021 - 01.2022

Leasing Client Specialist

NU Rock Management
01.2019 - 01.2021

MS - Cyber Security Analytics

Champlain College

BS - Integrated Studies and Organization Development

Champlain College

BS - Educational Psychology

University Of Buea

Similar Profiles

CREATE PROFILE
Bertrand Esambe Epoge