Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nohely Medrano

Whiting

Summary

Proactive and goal-oriented professional with excellent customer service and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Bilingual in English and Spanish, with strong attention to detail and proficiency in Microsoft Office Applications. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Independent Contractor

Uber Technologies Inc.
09.2018 - Current
  • Provided safe, reliable, and timely transportation services to diverse clientele across Chicago.
  • Applied thorough knowledge of local geography, traffic patterns, and navigation tools to optimize routes and minimize travel time.
  • Maintained a consistent 4.9+/5.0 passenger rating by delivering exceptional customer service and ensuring a comfortable ride experience.
  • Assisted passengers with luggage handling and special accommodations, demonstrating professionalism and attentiveness.
  • Managed scheduling, payments, and expense tracking independently, reflecting strong organizational and business management skills.
  • Demonstrated adaptability and calm decision-making in high-pressure traffic and logistical situations.

F&I Manager

Nissan of South Holland
01.2014 - 09.2018
  • Structured and secured financing options by reviewing credit applications, negotiating terms with lenders, and ensuring full compliance with federal and state regulations.
  • Presented and sold extended warranties, GAP coverage, and protection products, consistently achieving or exceeding F&I product penetration goals.
  • Maintained strong relationships with banks, credit unions, and financial institutions to streamline loan approvals and optimize customer terms.
  • Guided customers through financing and insurance options with transparency, resulting in increased customer satisfaction and repeat business.
  • Accurately prepared and verified deal paperwork, contracts, and title documentation while maintaining compliance with dealership, lender, and legal requirements.
  • Consistently met or surpassed dealership profitability goals by driving revenue through F&I product sales and efficient deal structuring.
  • Oversaw inventory of dealership finance documents, state forms, and compliance materials to ensure smooth daily operations.

BDC Call Center Representative

Nissan of South Holland
01.2011 - 01.2014
  • Handled high-volume inbound and outbound calls to schedule sales appointments, consistently meeting daily and monthly performance targets.
  • Followed up with internet leads, phone inquiries, and past customers to generate sales opportunities and improve customer retention.
  • Maintained detailed records of customer interactions in CRM systems, ensuring accuracy and accountability.
  • Delivered exceptional customer service by addressing inquiries, resolving concerns, and providing product information in a professional manner.
  • Coordinated closely with sales department to ensure seamless customer experiences and efficient appointment flow.
  • Achieved and exceeded key performance indicators, including appointment set/show ratios and lead response times.
  • Supported dealership marketing efforts by promoting specials, new vehicle arrivals, and service campaigns during customer outreach.
  • Trained new team members on call scripts, CRM usage, and dealership communication standards.

Education

Associate of Science - Logistics And Supply Chain Management

Ivy Tech Community College
East Chicago, IN
09-2026

Skills

  • Customer Service
  • Time Management
  • Negotiation
  • Critical Thinking
  • Attention to Detail
  • Bilingual: Fluent in English and Spanish
  • Microsoft Office (Excel, Word, Access)
  • Lean Six Sigma Yellow Belt

Certification

Lean Six Sigma Yellow Belt Professional

Six Sigma Global Institute

December 11, 2024

Certified Procurement Operations Specialist

Next Level Purchasing Association

May 10, 2025

Supply Chain Management Principles

CSCMP SCPRO Fundamentals

October 10, 2024

Warehousing Operations

CSCMP SCPRO Fundamentals

May 10, 2024

Timeline

Independent Contractor

Uber Technologies Inc.
09.2018 - Current

F&I Manager

Nissan of South Holland
01.2014 - 09.2018

BDC Call Center Representative

Nissan of South Holland
01.2011 - 01.2014

Associate of Science - Logistics And Supply Chain Management

Ivy Tech Community College

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