Gwendalynn Charpentier
Jeanerette,LA
Summary
Dynamic professional with extensive experience in operations management at Murphy USA, excelling in team leadership and customer service. Proven track record in financial reporting and inventory control, ensuring operational efficiency. Adept at problem-solving and effective communication, driving customer satisfaction and loyalty in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Contractor
Instacart, Shipt, Uber, Lyft
Baton Rouge, LA
07.2020 - Current
- Managed daily operations of the business, including budgeting and financial reporting.
- Managed quality control and maintained high level of customer satisfaction.
- Checked vehicle after shift for damage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Maintained confidentiality of sensitive materials during transport.
- Logged deliveries, drop-off times and special conditions in company system.
- Secured merchandise, avoiding damage during transportation.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Maintained delivery schedules without compromising safety.
- Kept accurate records of deliveries and customer signatures.
- Transported riders to designated stops according to pre-determined schedules.
- Assisted passengers with loading and unloading their luggage.
- Completed necessary paperwork and documentation for deliveries.
- Adhered to company policies and procedures related to safety and security standards.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Utilized GPS and maps for efficient route planning.
- Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Managed time efficiently when making multiple stops along designated routes.
- Picked up clients from specific locations to transport and drop off at destinations.
- Documented daily mileage, gas, and other data.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Managed fuel consumption and expenses for vehicle operations.
ASSISTANT MANAGER
MURPHY USA
Raceland, United States
10.2020 - 10.2021
- Assisted manager in daily operations
- Managed a team of 8
- Prepared daily bank deposits
- Opened and closed the store
- Addressed customer questions and/or complaints
- Addressed vendor questions
- Set up promotional displays
- Restocked products
- Created weekly scheduling
- Created vendor orders
- Hired and trained incoming staff
- Promoted customer loyalty
- Monthly audits
- Monitored store inventory and ordered new stock when needed
- Cashiering
- Input data entry
- Attended sales meetings
- Communicated with upper management
PERSONAL ASSIST
GILBERT DREAM BUILDERS
Luling, United States
01.2020 - 07.2020
- Managed calendar and scheduled meetings
- Prepared and edited correspondence reports
- Handled incoming calls and emails
- Ran daily errands
- Cleaned home and office
- Occasionally cooked
- Kitchen staff and event set up at Golf Resort
DELI ASSOCIATE
ROUSES SUPERMARKET
Larose, United States
11.2019 - 01.2020
- Prepared food
- Cleaned
LEAD HOUSEKEEPER AND HOTEL MANAGER
HOWARD JOHNSON
Jennings, United States
01.2016 - 11.2019
- General housekeeping
- Supervised housekeepers and front desk
- Handled reservations
- Monitored the cleanliness of the hotel
- Hired and trained new housekeepers
- Cashiering
- Handled customer complaints
- Made daily reports
- Employee scheduling
- Ran hotel alone while owners were out of town
- Data entry
RECEPTIONIST
TANMAR RENTALS
Eunice, United States
08.2008 - 01.2009
- Answered multiple phone lines
- Greeted clients
- Provided office support to staff by making copies and filing records
- Data entry of all rentals
- Used office technology to keep the office running smoothly
- Directed clients to correct offices
- Worked independently
- Sorted daily mail and took messages
Education
GED -
Department of Education
Crowley, LA12-2010
Some College (No Degree) - Business Management
Colorado Technical University
Colorado Springs, COSkills
- QuickBooks
- Excel
- Auditing
- Expense reporting
- Organization
- Filing
- Time Management
- Office Management
- Data Entry
- Commercial Cleaning
- Residential Cleaning
- Phone Etiquette
- Order Processing
- Decision Making
- Multi-Tasking
- Cash Handling
- Inventory Control
- Vendor Management
- Front Desk
- Customer Service
- Retail
- Leadership
- Merchandising
- Adaptability
- Flexibility
- POS Systems
- Prioritizing
- Vehicle inspections
- Financial reporting
- Quality control
- Route planning
- Time management
- Customer service
- Data entry
- Safety compliance
- Team leadership
- Inventory management
- Problem solving
- Effective communication
- Record keeping
- Customer relationship management
- Operational efficiency
- Estimations and quotes
- Marketing strategies
- Equipment Repair
- Client consultation
- Trend analysis
- Contract terms implementation
- Customer retention strategies
- Vendor management
- Error correction
- Billing control
- Operations oversight
- Scope definition
- Material and equipment procurement
- Cross-functional coordination
- Service marketing
- Project management
- Industry regulations knowledge
- Supply chain management
- Production planning
- Business development
- Quoting and estimating
- Resources allocation
- Requirements gathering
- Performance metrics
- Contract bidding
- Scheduling
- Cost control strategies
- Workload management
- Records coordination
- Schedule management
- Work inspections
- Deadline adherence
- Client relationship building
- Problem-solving
- Software development
- Invoicing and billing
- Email marketing
- Personal branding
- E-commerce management
- Task prioritization
- Client communication
- Attention to detail
- Customer support
- Industry knowledge
Languages
English
Personal Information
Date of Birth: 03/23/83
Certification
- Responsible Vender Permit
Timeline
ASSISTANT MANAGER
MURPHY USA
10.2020 - 10.2021
Independent Contractor
Instacart, Shipt, Uber, Lyft
07.2020 - Current
PERSONAL ASSIST
GILBERT DREAM BUILDERS
01.2020 - 07.2020
DELI ASSOCIATE
ROUSES SUPERMARKET
11.2019 - 01.2020
LEAD HOUSEKEEPER AND HOTEL MANAGER
HOWARD JOHNSON
01.2016 - 11.2019
RECEPTIONIST
TANMAR RENTALS
08.2008 - 01.2009
GED -
Department of Education
Some College (No Degree) - Business Management
Colorado Technical University