Christopher Williamson
Hammond,LA
Summary
Results-driven Account Manager with expertise in client relationship management, conflict resolution, and customer service. Proven track record in building strong partnerships and enhancing client satisfaction to drive retention.
Overview
25
25
years of professional experience
Work History
Account Manager
Air Products & Chemicals
Allentown, Pennsylvania
10.2018 - Current
- Managed client relationships to ensure satisfaction and retention.
- Resolved client issues promptly to maintain strong partnerships.
- Provided training and guidance to new Account Managers.
- Renewed existing accounts by building relationships with clients.
- Generated leads through cold calling activities.
- Provided technical support to customers when needed.
- Attended trade shows and conferences as a representative of the company.
- Addressed customer questions and concerns regarding products and services.
Operator
Air Products
Allentown, Pennsylvania
10.2018 - 11.2019
- Operated equipment in compliance with safety standards and procedures.
- Trained new operators on equipment usage and safety protocols.
- Assisted in troubleshooting equipment issues to minimize disruptions.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Performed routine maintenance on equipment to ensure optimal performance.
- Checked control panel and gauges during equipment operation.
Account Manager
Sunshine Quality Solutions
Donaldsonville, Louisiana
03.2014 - 10.2018
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to address client needs effectively.
- Resolved client issues promptly to maintain strong partnerships.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Analyzed client data and identified opportunities for growth.
Logistics Coordinator
Batesville Casket
Hammond, Louisiana
12.2000 - 03.2014
- Coordinated logistics operations to ensure timely delivery of funeral products.
- Managed inventory levels for caskets and burial supplies across multiple locations.
- Collaborated with suppliers to optimize transportation routes and reduce costs.
- Oversaw compliance with safety regulations and quality standards in logistics processes.
- Trained new staff on logistics procedures and inventory management practices.
- Utilized software systems to track shipments and manage order fulfillment efficiently.
- Communicated with internal teams to resolve logistics issues promptly and effectively.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Responded quickly to customer inquiries about order status or changes in schedules.
- Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
- Oversaw loading and unloading activities at warehouses and distribution centers.
- Organized and monitored the shipment of products in accordance with customer requirements.
- Managed inventory levels to ensure timely delivery of goods while minimizing storage costs.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ10-2009
High School Diploma -
Loranger High
Loranger, LA05-1990
Skills
- Client relationship management
- Technical support provision
- Negotiation skills
- Conflict resolution
- Time management
- Team leadership
- Training and mentoring
- Upsell opportunities
- Customer service
- Client relationship building
- Class A CDL with Endorsements
- Over 10 yrs Tractor Trailer Experience
Timeline
Account Manager
Air Products & Chemicals
10.2018 - Current
Operator
Air Products
10.2018 - 11.2019
Account Manager
Sunshine Quality Solutions
03.2014 - 10.2018
Logistics Coordinator
Batesville Casket
12.2000 - 03.2014
Associate of Arts - Business
University of Phoenix
High School Diploma -
Loranger High