Christopher Willis
St. Cloud,MN
Summary
Professional Implementation Consultant with a proven track record at Wolters Kluwer Financial Services, excelling in project management and client training. Demonstrated success in software implementation and complex issue resolution, enhancing client integration processes and user satisfaction. Skilled in fostering cross-functional collaboration and delivering targeted training, significantly improving operational efficiency and stakeholder communication.
Managed the largest eVault and asset migration in Wolters Kluwer (eOriginal) history. This effort required close collaboration with stakeholders, as well as impeccable attention to detail due to managing large quantities of sensitive data in a Production environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Implementation Consultant
Wolters Kluwer Financial Services
08.2022 - Current
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Provided exceptional remote support to clients during off-site implementations, ensuring minimal downtime during critical transitions.
Client Trainer
Wolters Kluwer Financial Services
03.2019 - 08.2022
- Monitored trainee progress and delivered targeted feedback, resulting in improved job application of skills.
- Coordinated scheduling for numerous concurrent training sessions, ensuring timely execution.
- Designed customized e-learning modules that enabled self-paced learning for busy professionals seeking continuing education opportunities.
- Ensured curriculum remained aligned with latest educational practices.
Application Support Analyst
Wolters Kluwer Financial Services
09.2015 - 03.2019
- Maintained strong relationships with stakeholders by providing exceptional service and communication throughout issue resolution process.
- Conducted root cause analysis on recurring incidents to identify opportunities for improvements in application design or support procedures.
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
Senior Coordinator
Capital One
07.2012 - 09.2015
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Enhanced team productivity by conducting regular performance reviews and providing constructive feedback.
- Mentored junior team members, providing guidance on career development opportunities and fostering a supportive learning environment.
Education
High School Diploma -
Cathedral High School
Saint Cloud, MN06-2011
Skills
- Project management
- Requirements gathering
- Client training
- Solution design
- Software implementation
- Complex issue resolution
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Amazon Web Services (AWS) Certified Solutions Architect
Languages
English
Native or Bilingual
German
Limited Working
Software
Microsoft Office Suite
Microsoft Windows 10 & 11
Postman
Timeline
Implementation Consultant
Wolters Kluwer Financial Services
08.2022 - Current
Client Trainer
Wolters Kluwer Financial Services
03.2019 - 08.2022
Application Support Analyst
Wolters Kluwer Financial Services
09.2015 - 03.2019
Senior Coordinator
Capital One
07.2012 - 09.2015
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Amazon Web Services (AWS) Certified Solutions Architect
High School Diploma -
Cathedral High School
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