Christopher Willis
Summary
Demonstrates a strong commitment to assisting diverse clients in navigating the complexities of the Affordable Care Act. Provides empathetic support to elderly, underprivileged, and financially challenged individuals, ensuring they receive essential healthcare services. A dedicated advocate for accessible healthcare, focused on enhancing the client experience.
Overview
17
17
years of professional experience
Work History
Service Center Rep
Covered California Service Center
Sacramento, California
09.2020 - 01.2026
- Work from a remote location answering phones, providing insurance assistance with consumers who would like to apply for the Affordable Care Act (Covered California).
- Managed phone inquiries, navigated systems, verified information, and provided guidance per the American Rescue Plan.
- Assessed applicant eligibility for Medicaid and CHIP programs to ensure access to necessary health coverage.
- Calculate income information and determine eligibility qualifications.
- Recorded customer interactions in the customer relationship management system to maintain accurate service records.
Pharmacy Benefits Manager
Envolve Pharmacy Solutions
Fresno, California
04.2019 - 10.2019
- Managed pharmacy benefit programs tailored to diverse client needs, ensuring alignment with healthcare goals.
- Developed and implemented formulary management strategies.
- Collaborated with healthcare providers to optimize medication therapies, enhancing patient outcomes and satisfaction.
- Researched pharmacy insurance plans, processed rejection claims, explained copay policy and formulary processes, and provided customer service with empathy to members.
- (Medicaid/Medicare Part D: Assists with the cost of prescription drugs)
Pharmacy Customer Service Representative
APAC Customer Service
Las Vegas, Nevada
08.2012 - 09.2015
- Handled inbound calls, addressed inquiries, and communicated decisions on behalf of Express Scripts to enhance customer understanding.
- Resolved customer complaints and issues with professionalism and empathy to improve customer satisfaction.
- Provided assistance with Medicaid and Medicare Part D to help patients afford prescription medications.
- Process prior authorizations with medical facilities, Pharmacies, customers, and patients in the effort to grant pharmaceutical care.
- Managed customer accounts and maintained accurate records to ensure up-to-date information for service delivery.
- Collaborated with pharmacy staff to ensure accurate order fulfillment.
Pharmacy Technician
Walgreens
10.2008 - 10.2009
- Answered phones, processed insurance claims, transcribed medication orders, provided customer service, utilized knowledge of medications, pulled medications from shelves, filled prescriptions for pharmacist review, handled cash transactions, compounded medications, performed scientific calculations for drug combinations, and managed time effectively.
- Assisted patients with Medicaid/Medicare Part D to reduce out-of-pocket costs for prescription drugs.
- Dispensed medications accurately and efficiently to customers and healthcare providers.
- Managed inventory levels, ensuring stock availability and proper storage conditions.
- Assisted pharmacists in preparing prescription orders and compounding medications.
Education
AS - Pharmacy Technician
UEI
Fresno, CA06-2008
AS - Sound Recording
La Recording Workshop
North Hollywood, CA06-1997
Art
Sacramento State College
Sacramento06-1996
Associate's - Social Sciences
Sacramento City College
Sacramento05-1994
Skills
- Medicaid/Medicare knowledge
- Plan details
- Eligibility determination
- Insurance verification
- Prior authorizations
- Prescription processing
- Formulary knowledge
- Prescription information
- Price comparison
- Plan goals
- Data analysis
- Computer knowledge
- Research
- Multitasking
- Time management
- Problem solving
- Empathy
- Social Services
- Medication
- Insurance
References
- Richard Willis, Mental Health Facility Manager, 559-519-3835
- Erik Willis, Financial Consultant, 559-725-2183
- Jalani Simon, Casino Manager, 559-905-9571
Achievements Training
- 1095 Form, Consumer Assistance
- 2019 NET, Authentication Training
- 2019 NET, Calabrio Training for SCRs
- Advanced Study Course 8, Reaching and Assisting People Living With and At Risk for HIV/AIDS
- Basic Safety, Workplace Violence and Bullying Prevention Program, Active Assailant
- Basic Safety Training, Workplace Injury and Illness Prevention 2020
- Medicare Part A, (Hospital Insurance) and Part B (Medical Insurance)
- Health and Safety during COVID-19
- Prevention of Sexual Harassment and Unprofessional Conduct, 2021
- Salesforce CRM, Fall 2020 Microlearning
Conclusion
I am a leader you can rely on. I have a family that I coordinate with on the daily basis. From getting our girls home to making sure dinner is taken care of. We are a nation of families, and I feel that our office is a family. When it is time to assist with making a project get done then I feel we all should put in the effort.
Timeline
Service Center Rep
Covered California Service Center
09.2020 - 01.2026
Pharmacy Benefits Manager
Envolve Pharmacy Solutions
04.2019 - 10.2019
Pharmacy Customer Service Representative
APAC Customer Service
08.2012 - 09.2015
Pharmacy Technician
Walgreens
10.2008 - 10.2009
AS - Pharmacy Technician
UEI
AS - Sound Recording
La Recording Workshop
Art
Sacramento State College
Associate's - Social Sciences
Sacramento City College